The Impact of Contingent Factors on the Use of Performance Measurement System in the Banking Industry in Developing Countries.Published in:Journal of Performance Management, 2012, v. 24, n. 2, p. 45By:Fakhri, GummaPublication type:Article
Modernize or Fail: The Modernization Challenges Facing Banks, and the Technology Implications.Published in:Journal of Performance Management, 2012, v. 24, n. 2, p. 16By:Imeson, Michael;Pugh, GaryPublication type:Article
Improving Revenues in Financial Services Through Customer Service and Revenue Management (CSRM)®.Published in:Journal of Performance Management, 2012, v. 24, n. 2, p. 3By:Milani, JohnPublication type:Article