Works matching DE "CALL centers"

Results: 1347

紧凑型高速叶片泵定子内曲线设计方法研究.

Published in:

Machine Tool & Hydraulics, 2025, v. 53, n. 2, p. 134, doi. 10.3969/j.issn.1001-3881.2025.02.019

By:

魏列江;
杨润雪;
万思梦;
展鹏

Publication type:

Article

Unpacking the Black Box of the Training-Performance Relationship: Evidence from Philippine Call Centers.

Published in:

M@n@gement, 2025, v. 28, n. 2, p. 1, doi. 10.37725/mgmt.2024.7799

By:

Tamayo-Verleene, Kristine;
Giangreco, Antonio;
Maes, Johan;
Torre, Edoardo Della

Publication type:

Article

McKesson refuses Union Collective Agreement.

Published in:: Lamp (0047-3936), 2008, v. 65, n. 9, p. 24
Publication type:: Article

Job‐Shock Influence on Call‐Center Turnover.

Published in:

Performance Improvement, 2019, v. 58, n. 5, p. 22, doi. 10.1002/pfi.21866

By:

Posey, Carmen N.

Publication type:

Article

Organizational knowledge and information technology: the key resources for improving customer service in call centers.

Published in:

Information Systems & e-Business Management, 2018, v. 16, n. 1, p. 187, doi. 10.1007/s10257-017-0359-6

By:

Choi, Sujeong

Publication type:

Article

New 1:50 000 National Map Series for New Zealand.

Published in:

Survey Quarterly, 2009, n. 58, p. 26

By:

Blick, Graeme

Publication type:

Article

Trabajo, subjetividad y cambio social: rastreando el trabajo emocional de las teleoperadoras.

Published in:

Cuadernos de Relaciones Laborales, 2008, v. 26, n. 2, p. 91

By:

Calderón, José Ángel

Publication type:

Article

Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers.

Published in:

Technical Communication, 2012, v. 59, n. 3, p. 179

By:

Beldad, Ardion;
Steehouder, Michaël

Publication type:

Article

The Indian Call Center Experience: A Case Study in Changing Discourses of Identity, Identification, and Career in a Global Context.

Published in:

2009

By:

Davis, Alexis Poe

Publication type:

Excerpt

Language, ideology and neoliberalism.

Published in:

Journal of Language & Politics, 2007, v. 6, n. 1, p. 51, doi. 10.1075/jlp.6.1.05hol

By:

Holborow, Marnie

Publication type:

Article

Using Pragmatic Decentralized Recruitment Strategies in Practice Based Research: The PREVENTABLE Study.

Published in:

Annals of Family Medicine, 2023, v. 21, p. 1

By:

Strout, Kelsey;
Ellerbe, Faith;
Tapp, Hazel;
Shade, Lindsay

Publication type:

Article

Human Fatigue Evaluation During Smart Working Sessions.

Published in:

Macromolecular Symposia, 2021, v. 396, n. 1, p. 1, doi. 10.1002/masy.202000311

By:

Rinaldi, Marta;
Caterino, Mario;
Manco, Pasquale;
Fruggiero, Fabio;
Lambiase, Alfredo

Publication type:

Article

The customer is not always right: customer aggression and emotion regulation of service employees.

Published in:

Journal of Organizational Behavior, 2004, v. 25, n. 3, p. 397, doi. 10.1002/job.252

By:

Grandey, Alicia A.;
Dickter, David N.;
Hock-Peng Sin

Publication type:

Article

Redesigning computer call center work: a longitudinal field experiment.

Published in:

Journal of Organizational Behavior, 2004, v. 25, n. 3, p. 317, doi. 10.1002/job.247

By:

Workman, Michael;
Bommer, William

Publication type:

Article

Splintering Organizational Subjectivities: Older workers and the dynamics of recognition, vulnerability and resistance.

Published in:

Organization Studies, 2022, v. 43, n. 6, p. 973, doi. 10.1177/01708406211010982

By:

Cutcher, Leanne;
Riach, Kathleen;
Tyler, Melissa

Publication type:

Article

Getting closer: tailored human–computer speech dialog.

Published in:

Universal Access in the Information Society, 2009, v. 8, n. 2, p. 97, doi. 10.1007/s10209-008-0133-0

By:

Metze, Florian;
Englert, Roman;
Bub, Udo;
Burkhardt, Felix;
Stegmann, Joachim

Publication type:

Article

Attitudes to telecare among older people, professional care workers and informal carers: a preventative strategy or crisis management?

Published in:

Universal Access in the Information Society, 2007, v. 6, n. 2, p. 193, doi. 10.1007/s10209-007-0075-y

By:

Hanson, Julienne;
Percival, John;
Aldred, Hazel;
Brownsell, Simon;
Hawley, Mark

Publication type:

Article

Dynamic performance analysis and optimization method of the horizontal machining center based on contact theory.

Published in:

International Journal of Advanced Manufacturing Technology, 2020, v. 108, n. 9/10, p. 3055, doi. 10.1007/s00170-020-05597-z

By:

Chen, Hongxu;
Tan, Zhaoyuan;
Tan, Feng;
Yin, Guofu

Publication type:

Article

Discrete Event Simulation Model Performed with Data Analytics for a Call Center Optimization.

Published in:

Istanbul Business Research, 2022, v. 51, n. 1, p. 189, doi. 10.26650/ibr.2022.51.951646

By:

Serper, Nisan Güniz;
Şen, Elif;
Uslu, Banu Çalış

Publication type:

Article

Deutschland – Super-Steuer-Land.

Published in:: FinanzRundschau, 2023, v. 105, n. 13, p. 603, doi. 10.9785/fr-2023-1051304
Publication type:: Article

重規劃公部門之整合式話務客服系統－以台灣中央健保署為例.

Published in:

Journal of Management & Systems, 2022, v. 29, n. 2, p. 241, doi. 10.29416/JMS.202204_29(2).0005

By:

王貞淑;
周棟祥;
林湘霖;
王復中;
賴正育

Publication type:

Article

The Influence of Supervisory Approaches on Sales Performance Through a Regulatory Focus Perspective in Telemarketing in Bangladesh.

Published in:

Human Behavior, Development & Society, 2021, v. 22, n. 1, p. 83

By:

Khan, Sumaiya Binte;
Kohsuwan, Phanasan

Publication type:

Article

Emotional Intelligence, Interaction Involvement, and Job Performance of Call Center Representatives in the Philippines.

Published in:

Human Behavior, Development & Society, 2019, v. 20, n. 2, p. 20

By:

Villegas-Puyod, Jenette;
Charoensukmongkol, Peerayuth

Publication type:

Article

"Where you from?": Deportación, identidad y trabuajo reciclado en el call center salvadoreño.

Published in:

Latin American Research Review, 2018, v. 53, n. 2, p. 303, doi. 10.25222/larr.328

By:

Goodfriend, Hilary

Publication type:

Article

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.

Published in:

Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887

By:

Clark, Colin Mackinnon;
Murfett, Ulrike Marianne;
Rogers, Priscilla S.;
Ang, Soon

Publication type:

Article

Analyzing the Genre Structure of Chinese Call-Center Communication.

Published in:

Journal of Business & Technical Communication, 2010, v. 24, n. 4, p. 445, doi. 10.1177/1050651910371198

By:

Xunfeng Xu;
Yan Wang;
Forey, Gail;
Lan Li

Publication type:

Article

Is your Chapter Tax-Exempt Status on life support?

Published in:

ISSA Journal, 2023, v. 21, n. 3, p. 11

By:

Larkins, Richard

Publication type:

Article

Coping with Crisis Across the Lifespan: The Role of a Telephone Hotline.

Published in:

Journal of Child & Family Studies, 2008, v. 17, n. 5, p. 663, doi. 10.1007/s10826-007-9180-z

By:

Ingram, Stephanie;
Ringle, Jay;
Hallstrom, Kristen;
Schill, David;
Gohr, Virginia;
Thompson, Ronald

Publication type:

Article

COMPUTATION OF STEADY-STATE PROBABILITIES FOR RESOURCE-SHARING CALL-CENTER QUEUEING SYSTEMS.

Published in:

Stochastic Models, 2001, v. 17, n. 2, p. 191, doi. 10.1081/STM-100002063

By:

Masi, DeniseM. Bevilacqua;
Fischer, MartinJ.;
Harris, CarlM.

Publication type:

Article

Worker performance and ventilation in a call center: analyses of work performance data for registered nurses.

Published in:

Indoor Air, 2004, v. 14, p. 41, doi. 10.1111/j.1600-0668.2004.00299.x

By:

Federspiel, C. C.;
Fisk, W. J.;
Price, P. N.;
Liu, G.;
Faulkner, D.;
Dibartolomeo, D. L.;
Sullivan, D. P.;
Lahiff, M.

Publication type:

Article

The performance and subjective responses of call-center operators with new and used supply air filters at two outdoor air supply rates.

Published in:

Indoor Air, 2004, v. 14, p. 7, doi. 10.1111/j.1600-0668.2004.00304.x

By:

Wargocki, Pawel;
Wyon, David P.;
Fanger, P. Ole

Publication type:

Article

Effects of temperature and outdoor air supply rate on the performance of call center operators in the tropics.

Published in:

Indoor Air, 2004, v. 14, p. 119, doi. 10.1111/j.1600-0668.2004.00280.x

By:

Tham, K. W.

Publication type:

Article

Formative evaluation on promoting social risk screening among cancer patients in Kaiser Permanente Southern California.

Published in:

Health Services Research, 2025, v. 60, p. 1, doi. 10.1111/1475-6773.14568

By:

Rivera, Adovich S.;
Osuji, Thearis A.;
Macias, Mayra;
Chen, Siyan X.;
Marquez, Jesslynn;
Au, Maverick C.;
Cooper, Robert M.

Publication type:

Article

Organizational Factors Affecting Communication Flow at VHA Call Centers and Patient Perceptions of Access: A Qualitative Study.

Published in:

2020

By:

Medich, M.;
McGowan, M.;
Rose, D.;
Stockdale, S.

Publication type:

Abstract

Jóvenes, management y precarización. Las experiencias laborales de los agentes de Contact Centers tercerizados en Argentina.

Published in:

Revista Rupturas, 2024, v. 14, n. 2, p. 31, doi. 10.22458/rr.v14i2.5412

By:

Ignacio Moench, Eric

Publication type:

Article

El trabajo en los call centers: La corporeidad de la experiencia laboral.

Published in:

Revista Rupturas, 2020, v. 10, n. 1, p. 103

By:

Guillén, Nancy Piedra

Publication type:

Article

일-가정 갈등과 조직시민행동간 직무소진의 매개효과와 주도적 성격의 조절효과.

Published in:

Journal of Digital Convergence, 2020, v. 18, n. 9, p. 113, doi. 10.14400/JDC.2020.18.9.113

By:

한진환

Publication type:

Article

Podrška žrtvama i svjedocima u Republici Hrvatskoj u uvjetima pandemije COVID - 19 virusa.

Published in:

Temida, 2021, v. 24, n. 1, p. 75, doi. 10.2298/TEM2101075H

By:

Vidmar, Nikica Hamer

Publication type:

Article

Work organization, human resource practices and employee retention in Indian call centers.

Published in:

Asia Pacific Journal of Human Resources, 2010, v. 48, n. 3, p. 356, doi. 10.1177/1038411110381623

By:

Thite, Mohan;
Russell, Bob

Publication type:

Article

Proactive vitality management and mental health: The role of work engagement.

Published in:

PsyCh Journal, 2021, v. 10, n. 4, p. 668, doi. 10.1002/pchj.466

By:

Ye, Dan‐Xiao;
Li, Jin‐Shan;
Li, Feng

Publication type:

Article

Additional Hotline Issues and Guidance.

Published in:

Journal of Government Financial Management, 2011, v. 60, n. 2, p. 58

By:

Hayes, Arthur A.

Publication type:

Article

$avings Road Leads to India.

Published in:

Financial Executive, 2002, v. 18, n. 6, p. 26

By:

Marshall, Jeffrey

Publication type:

Article

Nobody's Home.

Published in:: Financial Executive, 2000, v. 16, n. 2, p. 8
Publication type:: Article

Identification and prioritisation for risk assessment of phthalates, structurally similar substances and replacement substances potentially used as plasticisers in materials and articles intended to come into contact with food.

Published in:

EFSA Journal, 2022, v. 20, n. 5, p. 1, doi. 10.2903/j.efsa.2022.7231

By:

Lambré, Claude;
Barat Baviera, José Manuel;
Bolognesi, Claudia;
Chesson, Andrew;
Cocconcelli, Pier Sandro;
Crebelli, Riccardo;
Gott, David Michael;
Grob, Konrad;
Lampi, Evgenia;
Mengelers, Marcel;
Mortensen, Alicja;
Rivière, Gilles;
Steffensen, Inger‐Lise;
Tlustos, Christina;
Van Loveren, Henk;
Vernis, Laurence;
Zorn, Holger;
Ahrens, Birgit;
Fabjan, Evelin;
Nicolas, Ronan

Publication type:

Article

Factors affecting communication during telephone triage in medical call centres: a mixed methods systematic review.

Published in:

Systematic Reviews, 2024, v. 13, n. 1, p. 1, doi. 10.1186/s13643-024-02580-7

By:

Fotland, Siri-Linn Schmidt;
Midtbø, Vivian;
Vik, Jorunn;
Zakariassen, Erik;
Johansen, Ingrid Hjulstad

Publication type:

Article

VARDİYALI ÇALIŞMANIN İŞE BAĞLILIK VE İŞ PERFORMANSINA ETKİSİ.

Published in:

Istanbul Commerce University Journal of Social Sciences / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2023, v. 22, n. 46, p. 187, doi. 10.46928/iticusbe.1092844

By:

Ulukan, Yaşare;
Aksoy, Şükriye Kılıç;
Çiçek, Hüseyin

Publication type:

Article

HİZMET İNOVASYONU, BİLGİ PAYLAŞIMI VE İŞGÖREN TATMİNİ ARASINDAKİ İLİŞKİ: BİR ÇAĞRI MERKEZİ ÖRNEĞİ.

Published in:

Istanbul Commerce University Journal of Social Sciences / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2020, v. 19, n. 39, p. 898, doi. 10.46928/iticusbe.760495

By:

NİŞANCI, Zehra Nuray;
BAKKAL, Emine Özge

Publication type:

Article

Simulation on stress of large diameter CADI grinding ball based on ANSYS.

Published in:

China Foundry, 2020, v. 17, n. 3, p. 227, doi. 10.1007/s41230-020-9132-4

By:

Xue-bo Zhao;
Jian-shuai Yan;
Jin-hai Liu;
Bin-guo Fu;
Wei-ting Yang;
Guo-lu Li

Publication type:

Article

Lasst uns groß denken.

Published in:

Nachrichten aus der Chemie, 2024, v. 72, n. 12, p. 3, doi. 10.1002/nadc.20244146749

By:

Seeberger, Peter H.

Publication type:

Article

Organizing the Electronic Sweatshop: Rank-and-File Participation in Canada's Steel Union.

Published in:

Labor: Studies in Working Class History of the Americas, 2007, v. 4, n. 3, p. 9, doi. 10.1215/15476715-2007-004

By:

Guard, Julie;
Steedman, Mercedes;
Garcia-Orgales, Jorge

Publication type:

Article