Works matching DE "CUSTOMER satisfaction research"

Results: 502

Service Quality in Public Services as a Segmentation Variable.

Published in:

Service Industries Journal, 2007, v. 27, n. 4, p. 355, doi. 10.1080/02642060701346771

By:

Sánchez-Pérez, Manuel;
Sánchez-Fernández, Raquel;
Marín-Carrillo, GemaM.;
Gázquez-Abad, JuanC.

Publication type:

Article

ANALYZING THE COMPLEX AND DYNAMIC NATURE OF BRAND LOYALTY IN THE HOTEL INDUSTRY.

Published in:

Tourism Review International, 2013, v. 17, n. 1, p. 47, doi. 10.3727/154427213X13649094288106

By:

SUHARTANTO, DWI;
CLEMES, MICHAEL;
DEAN, DAVID

Publication type:

Article

COMPARING CUSTOMER RATINGS FROM MULTIPLE REPUTATION SYSTEMS: THE CASE OF NEW YORK CITY HOTELS.

Published in:

Tourism Review International, 2012, v. 16, n. 3/4, p. 169, doi. 10.3727/154427213X13600072840488

By:

SANFORD, DOUGLAS;
OTTO, JAMES

Publication type:

Article

Net Promoter Score Fails the Test.

Published in:

Marketing Research, 2008, v. 20, n. 4, p. 28

By:

Sharp, Byron

Publication type:

Article

The Relationship Continuum.

Published in:

Marketing Research, 2008, v. 20, n. 4, p. 18

By:

Cooper, Brian;
Matsis, Joanna

Publication type:

Article

Differential Effects of Strong Corporate Governance on Both Professional and Voluntary Corporate Social Responsibility Activities of the Firm.

Published in:

Emerging Markets Finance & Trade, 2015, v. 51, p. S2, doi. 10.1080/1540496X.2014.1013860

By:

Shin, Hyung-Deok;
Lee, Nam-Ryoung;
Park, Ji Hyon

Publication type:

Article

A field study investigating the effect of waiting time...

Published in:

Journal of Psychology, 1997, v. 131, n. 6, p. 655, doi. 10.1080/00223989709603847

By:

Tom, Gail;
Lucey, Scott

Publication type:

Article

Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study.

Published in:

Journal of Product Innovation Management, 2013, v. 30, n. 6, p. 1128, doi. 10.1111/jpim.12050

By:

Raja, Jawwad Z.;
Bourne, Dorota;
Goffin, Keith;
Çakkol, Mehmet;
Martinez, Veronica

Publication type:

Article

Two Sides of the Same Coin: How Do Different Dimensions of Product Program Innovativeness Affect Customer Loyalty? Two Sides of the Same Coin: How Do Different Dimensions of Product Program Innovativeness Affect Customer Loyalty?

Published in:

Journal of Product Innovation Management, 2013, v. 30, n. 3, p. 516, doi. 10.1111/jpim.12006

By:

Stock, Ruth Maria;
Zacharias, Nicolas A.

Publication type:

Article

Market Orientation and Innovativeness in Supply Chains: Supplier's Impact on Customer Satisfaction.

Published in:

Journal of Product Innovation Management, 2013, v. 30, n. 3, p. 500, doi. 10.1111/jpim.12007

By:

Kibbeling, Mirjam;
der Bij, Hans;
Weele, Arjan

Publication type:

Article

Explicating Hearing the Voice of the Customer as a Manifestation of Customer Focus and Assessing its Consequences Explicating Hearing the Voice of the Customer as a Manifestation of Customer Focus and Assessing its Consequences.

Published in:

Journal of Product Innovation Management, 2012, v. 29, n. 6, p. 1012, doi. 10.1111/j.1540-5885.2012.00954.x

By:

Bharadwaj, Neeraj;
Nevin, John R.;
Wallman, Jeffrey P.

Publication type:

Article

Impact of Strategic Type on Success Measures for Product Development Projects.

Published in:

Journal of Product Innovation Management, 2009, v. 26, n. 1, p. 71, doi. 10.1111/j.1540-5885.2009.00335.x

By:

Manion, Michael T.;
Cherion, Joseph

Publication type:

Article

Factors Influencing the Adoption of Mass Customization: The Impact of Base Category Consumption Frequency and Need Satisfaction.

Published in:

Journal of Product Innovation Management, 2007, v. 24, n. 2, p. 101, doi. 10.1111/j.1540-5885.2007.00237.x

By:

Kaplan, Andreas M.;
Schoder, Detlef;
Haenlein, Michael

Publication type:

Article

Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitability.

Published in:

Journal of the Academy of Marketing Science, 2018, v. 46, n. 5, p. 813, doi. 10.1007/s11747-017-0554-5

By:

Petersen, J. Andrew;
Kumar, V.;
Polo, Yolanda;
Sese, F. Javier

Publication type:

Article

Utilization of new technologies: organizational adaptation to business environments.

Published in:

Journal of the Academy of Marketing Science, 2007, v. 35, n. 2, p. 259, doi. 10.1007/s11747-007-0032-6

By:

Namwoon Kim;
Jae H. Pae

Publication type:

Article

Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environments.

Published in:

Journal of the Academy of Marketing Science, 2007, v. 35, n. 2, p. 197, doi. 10.1007/s11747-007-0036-2

By:

Kukar-Kinney, Monika;
Grewal, Dhruv

Publication type:

Article

Prototypicality advantages for pioneers over me-too brands: the role of evolving product designs.

Published in:

Journal of the Academy of Marketing Science, 2007, v. 35, n. 2, p. 172, doi. 10.1007/s11747-007-0043-3

By:

Carson, Stephen J.;
Jewell, Robert D.;
Joiner, Christopher

Publication type:

Article

THE IMPACT OF INTERCULTURAL COMMUNICATION COMPETENCE ON SERVICE QUALITY AND CUSTOMER SATISFACTION.

Published in:

Celal Bayar University Journal of Social Sciences / Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 2015, v. 13, n. 2, p. 51, doi. 10.18026/cbusos.26214

By:

GÜNEŞ, İsmet;
AHMAD, Fauziah Sh.

Publication type:

Article

MASKING PROBLEM IN IDENTIFICATION OF SERVICE QUALITY DETERMINANTS WITH AN APPLICATION OF THE CART MODEL -- AN EXAMPLE OF THE PUBLIC SERVICES QUALITY RESEARCH IN POLAND.

Published in:

Econometrics / Ekonometria, 2013, n. 41, p. 24

By:

Jefmański, Bartłomiej;
Łapczynski, Mariusz

Publication type:

Article

The Dynamics of Pre- and Post-purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models.

Published in:

Decision Sciences, 2015, v. 46, n. 6, p. 1109, doi. 10.1111/deci.12176

By:

Park, Insu;
Cho, Jeewon;
Rao, H. Raghav

Publication type:

Article

Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?

Published in:

Decision Sciences, 2014, v. 45, n. 1, p. 5, doi. 10.1111/deci.12056

By:

Koufteros, Xenophon;
Droge, Cornelia;
Heim, Gregory;
Massad, Nelson;
Vickery, Shawnee K.

Publication type:

Article

Transaction-Specific Investments, Relational Norms, and ERP Customer Satisfaction: A Mediation Analysis*.

Published in:

Decision Sciences, 2013, v. 44, n. 4, p. 679, doi. 10.1111/deci.12033

By:

Lai, Fujun;
Li, Xiaolin;
Lai, Vincent S.

Publication type:

Article

THE CORRELATION BETWEEN CUSTOMER SATISFACTION ON QUALITY OF SERVICE AND LOYALTY TO THE NISKO/ARDAN GROUP.

Published in:

Managerial Challenges of the Contemporary Society, 2013, n. 5, p. 18

By:

OFIR, BENZION IAKOV

Publication type:

Article

IMPROVEMENT OF SERVICE OFFERING CONNECTED TO CUSTOMER SATISFACTION IN THE POWER ELECTRONICS FIELD.

Published in:

2013

By:

Koskinen, Jari;
Sahebi, Daniel;
Nikookar, Hassan;
Wang Zhan

Publication type:

Case Study

FACTORS AFFECTING CUSTOMER SATISFACTION IN MOBILE TELECOMMUNICATION INDUSTRY IN BANGLADESH.

Published in:

Business, Management & Education / Verslas, Vadyba ir Studijos, 2014, v. 12, n. 1, p. 74, doi. 10.3846/bme.2014.06

By:

RAHMAN, Md. HASEBUR

Publication type:

Article

Cross-border comparative studies of service quality and consumer satisfaction: some empirical results.

Published in:

Eurasian Business Review, 2014, v. 4, n. 1, p. 89, doi. 10.1007/s40821-014-0002-0

By:

Wu, Ming-Lu

Publication type:

Article

Internet Banking Non-Users: Thematic Matrix Display Analysis.

Published in:

International Journal of Business & Information, 2013, v. 8, n. 2, p. 151

By:

Adapa, Sujana;
Rindfleish, Jennifer

Publication type:

Article

CARACTERÍSTICAS RESILIENTES DO EMPREENDEDOR ASSOCIADAS AO INSUCESSO EMPRESARIAL.

Published in:

Revista de Ciências da Administração, 2014, v. 16, n. 38, p. 228, doi. 10.5007/2175-8077.2014v16n38p228

By:

Minello, Italo Fernando;
Scherer, Isabel Bohrer

Publication type:

Article

BANK SERVICES AND PRODUCT MARKETING CONTROLLING: APPLYING MULTIVARIATE METHOD FOR CUSTOMER SATISFACTION VARIANCE ANALYSIS.

Published in:

Annals of the Faculty of Engineering Hunedoara - International Journal of Engineering, 2014, v. 12, n. 3, p. 229

By:

KALMÁR, Péter;
LUKÁCS, János;
BÁRCZI, Judit;
HAJÓS, László;
ZÉMAN, Zoltán

Publication type:

Article

APPLICATION OF DEA FOR POWER PROJECT SUPPLIERS PERFORMANCE MEASUREMENT IN INDIA -- A CASE STUDY.

Published in:

Annals of the Faculty of Engineering Hunedoara - International Journal of Engineering, 2014, v. 12, n. 3, p. 101

By:

PARANITHARAN, K. P.;
AZHARUDEEN, J. Mohamed;
NAVAS, R. Kaja Bantha;
ABUTHAKEER, S. Syath

Publication type:

Article

Implementation of Relationship Marketing in Albanian Banking Sector and Corporate Customers' Perceptions.

Published in:

Journal of Economic Development, Management, IT, Finance & Marketing, 2014, v. 6, n. 2, p. 1

By:

Kromidha, Jonika;
Kristo, Ilia

Publication type:

Article

Transaction Specific Approach of Customer Satisfaction: A Study of an Organised Retail Outlet in Jalandhar, Punjab, India.

Published in:

Journal of Economic Development, Management, IT, Finance & Marketing, 2011, v. 3, n. 1, p. 1

By:

Grover, Gagandeep;
Dutta, Subhendu;
Chakraborty, Supernova

Publication type:

Article

EMOTIONS AND CONSUMER SATISFACTION.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2016, v. 18, n. 2, p. 81

By:

ISAC, FLORIN;
RUSU, SERGIU

Publication type:

Article

HOSPITALITY INDUSTRY AND TOURISM.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2014, v. 16, n. 4, p. 1

By:

RUSU, SERGIU;
ISAC, FLORIN;
CURETEANU, RADU

Publication type:

Article

QUALITY OF SERVICE IN TOURIST INDUSTRY.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2013, v. 15, n. 4, p. 251

By:

MARTIN, SIMONA CRISTINA;
OCNEAN, MONICA;
IANOŞEVICI, OANA;
MURG, OANA;
IOSIM, IASMINA

Publication type:

Article

WAYS TO IMPROVE THE COMMERCIAL SOCIETY RELATIONS WITH THE CUSTOMERS.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2012, v. 14, n. 2, p. 597

By:

MILOS, O.;
CSÖSZ, I.;
MARTIN, SIMONA CRISTINA;
IANOŞEVICI, OANA

Publication type:

Article

STUDY REGARDING WINE MARKET IN ROMANIA.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2012, v. 14, n. 2, p. 193

By:

SOARE, ELENA;
COFAS, ELENA;
BALAN, AURELIA;
DAVID, LIVIA

Publication type:

Article

THE QUALITY OF SERVICES - EXPRESSION OF EFFICIENCY IN RELATIONSHIP WITH THE CONSUMER REQUIREMENTS.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2012, v. 14, n. 1, p. 513

By:

MARTIN, SIMONA CRISTINA;
IANOSEVICI, OANA;
MESZLÉNYI, ROZSA;
MATEOC, T.;
OCNEAN, MONICA;
DOBRA, C. I.;
MERCE, IULIANA IOANA

Publication type:

Article

Consumer Acceptance of Bonded Fabrics.

Published in:

Textile Chemist & Colorist, 1970, v. 2, n. 3, p. 25

By:

Powderly, Daniel D.

Publication type:

Article

FİTNESS MERKEZİ MÜŞTERİLERİNİN HİZMET KALİTESİNE YÖNELİK BEKLENTİ VE ALGILARININ DEĞERLENDİRİLMESİ.

Published in:

Balikesir University Journal of Social Sciences Institute, 2010, v. 13, n. 24, p. 1

By:

YILDIZ, Süleyman Murat;
TÜFEKÇİ, Özlem

Publication type:

Article

Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk.

Published in:

College & Undergraduate Libraries, 2013, v. 20, n. 2, p. 144, doi. 10.1080/10691316.2013.789661

By:

Saunders, Laura

Publication type:

Article

Testing the Linkages Among the Organization–Public Relationship and Attitude and Behavioral Intentions.

Published in:

Journal of Public Relations Research, 2007, v. 19, n. 1, p. 1, doi. 10.1207/s1532754xjprr1901_1

By:

Ki, Eyun-Jung;
Hon, Linda Childers

Publication type:

Article

Perceived product necessity, perceived value, customer satisfaction and affective attitude: an integrative model.

Published in:

Journal of African Business, 2016, v. 17, n. 1, p. 69, doi. 10.1080/15228916.2016.1112709

By:

Makanyeza, Charles;
Macheyo, Rudo;
du Toit, Francois

Publication type:

Article

Influence Strategies and Channel Member Satisfaction in Cameroon.

Published in:

Journal of African Business, 2012, v. 13, n. 3, p. 200, doi. 10.1080/15228916.2012.727747

By:

Sigué, SimonP.;
Bonsu, SamuelK.

Publication type:

Article

TOURISTS' SATISFACTION WITH THE QUALITY OF EXTRA SERVICE IN THE TOURIST DESTINATION GRADAC AT THE SEASIDE.

Published in:

Interdisciplinary Management Research, 2012, v. 8, p. 1123

By:

Šantić, Marko;
Mabić, Mirela

Publication type:

Article

Fatores que Afetam a Satisfação em Transações Financeiras Online: um estudo sobre o investidor de corretoras de valores mobiliários virtuais.

Published in:

Revista Brasileira de Gestão de Negócios, 2014, v. 16, n. 51, p. 257, doi. 10.7819/rbgn.v16i51.1488

By:

Brantes Ferreira, Jorge;
Gil Nunes, Deborah Coutinho;
Junqueira Giovannini, Cristiane;
Sabino de Freitas, Angilberto

Publication type:

Article

Tell Us Again, How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 292, doi. 10.1177/1094670517690026

By:

Flynn, Andrea Godfrey;
Salisbury, Linda Court;
Seiders, Kathleen

Publication type:

Article

The Temporal Construal of Customer Satisfaction.

Published in:

Journal of Service Research, 2015, v. 18, n. 4, p. 484, doi. 10.1177/1094670515584752

By:

Pizzi, Gabriele;
Marzocchi, Gian Luca;
Orsingher, Chiara;
Zammit, Alessandra

Publication type:

Article

Physician Satisfaction With Surgical Pathology Reports.

Published in:

Archives of Pathology & Laboratory Medicine, 2008, v. 132, n. 11, p. 1719, doi. 10.5858/132.11.1719

By:

Nakhleh, Raouf E.;
Souers, Rhona;
Ruby, Stephen G.

Publication type:

Article

SPANISH TRAVELERS' EXPECTATIONS OF SERVICE ENCOUNTERS IN DOMESTIC AND INTERNATIONAL SETTINGS.

Published in:

Tourism Culture & Communication, 2014, v. 14, n. 2, p. 117, doi. 10.3727/109830414X14133839512703

By:

FERNÁNDEZ-AMAYA, LUCÍA;
DE LA O. HERNÁNDEZ-LÓPEZ, MARÍA;
GARCÉS-CONEJOS BLITVICHT, PILAR

Publication type:

Article