Works matching DE "SERVQUAL (Service quality framework)"
Results: 182
Service quality of Lagro High School Library from the viewpoint of its hearing impaired clients.
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- Journal of Philippine Librarianship, 2007, v. 27, n. 1/2, p. 219
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- Article
La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
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- Cuadernos de Administración, 2014, v. 30, n. 52, p. 54, doi. 10.25100/cdea.v30i52.30
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- Article
EVOLUTION OF DUAL MANAGEMENT IN ORGANIZING AND EMPOWERING THE QUALITY OF SERVICES IN HOSPITALS IN NORTH MACEDONIA.
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- Knowledge: International Journal, 2020, v. 41, n. 1, p. 269
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- Article
The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28
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- Article
Editorial.
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- Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6
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- Article
EXPLAINING THE IMPACT OF SERVICE QUALITY ON IDENTITY AND BRAND PERSONALITY.
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- Polish Journal of Management Studies, 2017, v. 16, n. 2, p. 88, doi. 10.17512/pjms.2017.16.2.08
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- Article
APPLICATION OF SERVQUAL METHOD FOR EVALUATE SERVICE QUALITY OF SADERAT BANK IN URMIA, IRAN.
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- Polish Journal of Management Studies, 2015, v. 11, n. 2, p. 37
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- Article
Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.
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- Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105
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- Article
Perceived Quality of Distance Education from the User Perspective.
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- Contemporary Educational Technology, 2014, v. 5, n. 2, p. 121
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Assessing the Quality of Banking Services using the SERVQUAL Model.
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- Romanian Journal of Marketing, 2015, n. 2, p. 84
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- Article
An Empirical Investigation of Perceptions of Customers About Quality of Services Offered by Public and Private Sector Banks.
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- Romanian Journal of Marketing, 2011, v. 6, n. 2, p. 60
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- Article
Improving Service Quality in Special Education Institutions: Servqual Scale.
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- Global Business & Management Research, 2014, v. 6, n. 2, p. 169
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- Article
Examining Gen Y's Preferences in Choosing Their Luxury Hotel Using Servqual Approach.
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- Journal of Asian Regional Association for Home Economics, 2018, v. 25, n. 2, p. 40
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- Article
THE STUDY OF THE EMPATHY ITEMS IN SERVQUAL SCALE FOR MEASUREMENT INVARIANCE ACROSS GENDER.
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- International Journal of Organizational Innovation, 2017, v. 10, n. 1, p. 238
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- Publication type:
- Article
THE PART OF RELIABILITY IN THE SERVQUAL SCALE: AN INVARIANCE ANALYSIS FOR CHAIN RESTAURANTS IN TAIWAN.
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- International Journal of Organizational Innovation, 2017, v. 9, n. 4, p. 222
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- Article
ASSESSING MEASUREMENT INVARIANCE ACROSS GENDER IN THE VERSION OF THE PART OF TANGIBLES IN SERVQUAL SCALE FOR RETAIL CHAIN STORES BUSINESS IN TAIWAN.
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- International Journal of Organizational Innovation, 2014, v. 7, n. 1, p. 181
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- Article
La evaluación de la calidad en el servicio: caso de estudio "Restaurant Familiar Los Fresnos".
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- Acta Universitaria, 2014, v. 24, n. 3, p. 35, doi. 10.15174/au.2014.503
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- Article
SNSQUAL: A Social Networking Site Quality Model.
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- Quality Management Journal, 2016, v. 23, n. 3, p. 19, doi. 10.1080/10686967.2016.11918478
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- Article
The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Consumer Sentiment.
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- Quality Management Journal, 2012, v. 19, n. 2, p. 47, doi. 10.1080/10686967.2012.11918346
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- Article
The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Customer Sentiment.
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- Quality Management Journal, 2012, v. 19, n. 2, p. 6, doi. 10.1080/10686967.2012.11918346
- Publication type:
- Article
Comparative Analysis of Quality Function Deployment Methodologies: A Case Study Analysis.
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- Quality Management Journal, 2012, v. 19, n. 1, p. 7, doi. 10.1080/10686967.2012.11918524
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- Article
Calidad en el servicio en micronegocios del sector artesanal de madera en una comisaría de Mérida, México.
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- INGENIARE - Revista Chilena de Ingeniería, 2020, v. 28, n. 1, p. 120
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- Article
Medición de calidad de servicio mediante el modelo SERVQUAL: el caso del Juzgado de Garantía de la ciudad de Puerto Montt - Chile.
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- INGENIARE - Revista Chilena de Ingeniería, 2019, v. 27, n. 4, p. 668
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- Article
Hospitalidade em festivais: avaliação comparada das Oktoberfest de Munique (RFA) e Blumenau (SC/Brasil).
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- Pasos: Revista de Turismo y Patrimonio Cultural, 2016, v. 14, n. 1, p. 213, doi. 10.25145/j.pasos.2016.14.014
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- Article
Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia.
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- Información Tecnológica, 2019, v. 30, n. 2, p. 73, doi. 10.4067/S0718-07642019000200073
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- Article
Quality improvement strategy of islamic banking services in Indonesia through the integration of Servqual and Importance Performance Analysis (IPA).
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- Revista Espacios, 2019, v. 40, n. 30, p. 145
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- Article
Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.
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- Theory, Methodology, Practice, 2023, v. 19, n. 1, p. 3, doi. 10.18096/TMP.2023.01.01
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- Article
MODEL FOR MEASURING QUALITY OF RAILWAY PASSENGER SERVICE.
- Published in:
- Horizons Series B, 2016, v. 3, p. 471, doi. 10.20544/HORIZONS.B.03.1.16.P47
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- Article
Zjišt'ování spokojenosti ve škole s využitím dotazníku Servqual.
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- E-Pedagogium, 2014, p. 38
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- Article
Libraries' Nationwide Membership (Ghadir) Quality Assessment Using SERVQUAL: Co-Libraries' Perspective.
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- Iranian Journal of Information Processing & Management, 2012, v. 27, n. 1, p. 127
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- Article
MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.
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- Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343
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- Article
THE RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY AND POSITIVE WORD OF MOUTH EFFECT. THE CASE OF THE FOUR-STAR HOTEL IN FATIMA.
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- Czech Hospitality & Tourism Papers, 2014, v. 10, n. 21, p. 36
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- Article
Analysis of Gap in Service Quality in Drug Addiction Treatment Centers of Kerman, Iran, Using SERVQUAL Model.
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- Addiction & Health, 2014, v. 6, n. 3/4, p. 85
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- Article
Identification of Gaps in Service Quality in Higher Education.
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- Bulletin of Education & Research, 2017, v. 39, n. 2, p. 171
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- Article
Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market.
- Published in:
- Journal of Relationship Marketing, 2019, v. 18, n. 2, p. 146, doi. 10.1080/15332667.2018.1534066
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- Article
Quality Assessment of Libraries.
- Published in:
- DESIDOC Journal of Library & Information Technology, 2010, v. 30, n. 6, p. 12, doi. 10.14429/djlit.30.672
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- Article
TOPLAM HİZMET KALİTESİNİN SERVQUAL ANALİZİ İLE ÖLÇÜMÜ: BANKACILIK SEKTÖRÜNDE BİR ARAŞTIRMA.
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- Electronic Journal of Social Sciences, 2013, v. 12, n. 44, p. 82
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- Article
COMPARABILITY OF THE FACTORED DIMENSIONS OF PERSONNEL RATINGS OBTAINED UNDER TWO SETS OF INSTRUCTIONS.
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- Personnel Psychology, 1963, v. 16, n. 4, p. 335, doi. 10.1111/j.1744-6570.1963.tb01280.x
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- Article
The Relation of Merit Ratings to Length of Service.
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- Personnel Psychology, 1949, v. 2, n. 2, p. 237, doi. 10.1111/j.1744-6570.1949.tb01400.x
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- Article
CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY.
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- International Journal for Quality Research, 2015, v. 9, n. 2, p. 265
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- Article
Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL.
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- Exacta, 2013, v. 11, n. 3, p. 249, doi. 10.5585/ExactaEP.v11n3.4404
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- Article
ÜNİVERSİTE SPOR MERKEZLERİNDEKİ ALGILANAN HİZMET KALİTESİNİN İNCELENMESİ.
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- Nigde University Journal of Physical Education & Sport Sciences / Nigde Üniversitesi Beden Egitimi ve Spor Bilimleri Dergisi, 2011, v. 5, n. 3, p. 196
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- Article
Service Quality, Trust and Customer Loyalty: The Role of Customer Satisfaction at the Hotel Services Industry in Indonesia.
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- Quality - Access to Success, 2018, v. 19, n. 166, p. 50
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- Publication type:
- Article
The SERVQUAL Model in Measuring Service Quality of Public Transportation: Evidence from Russia.
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- Quality - Access to Success, 2015, v. 16, n. 144, p. 78
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- Article
QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.
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- Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311
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- Publication type:
- Article
AVALIAÇÃO DA QUALIDADE NA PRESTAÇÃO DE SERVIÇOS EM UMA INSTITUIÇÃO DE ENSINO SUPERIOR: um estudo sobre os serviços complementares através do uso da escala SERVQUAL.
- Published in:
- 2015
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- Publication type:
- Case Study
Service quality in sport: A case study of golf resorts in the Liberec region.
- Published in:
- Acta Universitatis Carolinae: Kinanthropologica, 2018, v. 54, n. 2, p. 137, doi. 10.14712/23366052.2018.11
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- Article
Elevate Your Strategy: Broaden your understanding of design for quick response to boost customer satisfaction.
- Published in:
- Quality Progress, 2017, v. 50, n. 8, p. 30
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- Article
ISTRAŽIVANJE KVALITETE USLUGA I NJEZIN UTJECAJ NA POTENCIJANU VJERNOST KUPCA U TRADICIONALNIM TURISTIČKIM AGENCIJAMA.
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- Acta Turistica, 2014, v. 26, n. 2, p. 131
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- Publication type:
- Article
Customers' Loyalty through Healthcare Quality; Mediating Role of Customers' Commitment: A Comparative Study of Public and Private Hospitals.
- Published in:
- City University Research Journal (CURJ), 2020, v. 10, n. 1, p. 27
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- Article