أبعاد جودة الخدمة كمحددات لتكوين العلاقة " منتج كامل - ولاء زبائن" للخدمة السياحية بولاية عين تموشنت
- Published in:
- Al Bashaer Economic Journal, 2024, v. 10, n. 2, p. 214
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- Article
Works matching DE "HOTEL customer services"
Results: 298
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Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews.
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- Cogent Business & Management, 2021, v. 8, n. 1, p. 1, doi. 10.1080/23311975.2021.1926211
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- Article
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호텔광고 태도와 브랜드이미지가 고객의 구매의도에 미치는 영향.
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- Journal of Digital Convergence, 2017, v. 15, n. 7, p. 181, doi. 10.14400/JDC.2017.15.7.181
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- Article
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SERVICE QUALITY IN FOUR-STAR HOTELS IN BULGARIA - EVALUATION, ANALYSIS AND TRENDS.
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- Agricultural Sciences / Agrarni Nauki, 2016, v. 8, n. 20, p. 207, doi. 10.22620/agrisci.2016.20.029
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- Article
5
Planning a Winter Getaway?
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- Canadian Veterinary Journal / Revue Vétérinaire Canadienne, 2016, v. 57, n. 2, p. 125
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- Article
6
A TALE OF TWO NATIONS -- EMPIRICAL EXAMINATION OF INFLUENCE OF NATIONAL CULTURE ON PERCEIVED SERVICE QUALITY.
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- International Journal of Management Cases, 2011, v. 13, n. 3, p. 92, doi. 10.5848/apbj.2011.00042
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- Article
7
OTEL İŞLETMELERİNDE RESTORAN ŞİKÂYETLERİNİN ŞİKÂYET DAVRANIŞLARINA ETKİSİ: AFYONKARAHİSAR İLİ ÖRNEĞİ.
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- Dokuz Eylul University Journal of Graduate School of Social Sciences, 2013, v. 15, n. 3, p. 529
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OTEL İŞLETMELERİNİN İNTERNET TABANLI MÞŞTERİ İLİŞKİLERİNDE "E-POSTA YÖNETİMİ" VE TÜRKİYE'DEKİ OTEL İŞLETMELERİ ÜZERİNE BİR ARAŞTIRMA
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- Ege Academic Review, 2010, v. 10, n. 2, p. 727
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- Article
9
THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON COSTUMERS' IMAGE FOR JORDANIAN FIVE STAR HOTELS.
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- Economics, Management & Financial Markets, 2012, v. 7, n. 4, p. 716
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- Article
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SERVANT LEADERSHIP AND CUSTOMER SERVICE QUALITY AT KOREAN HOTELS: MULTILEVEL ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATOR.
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- Social Behavior & Personality: an international journal, 2015, v. 43, n. 8, p. 1287, doi. 10.2224/sbp.2015.43.8.1287
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- Article
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Contemporary Challenges of Independent Hotels Automation on the Way to Achieving Competitiveness: Focus on the Hotel Services Market of the Black Sea Coast.
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- Eurasian Journal of Analytical Chemistry, 2017, v. 12, n. 7b, p. 1415, doi. 10.12973/ejac.2017.00268a
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- Article
12
THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY.
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- Journal of Business Economics & Management, 2018, v. 19, n. 2, p. 417, doi. 10.3846/jbem.2018.5678
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13
COMMENT AND COMMENT RESPONSE STRATEGIES - AN ANALYSIS OF GAY HOTEL GUESTS' COMMENTS AND MANAGERS' RESPONSES.
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- Tourism & Hospitality Management, 2018, v. 24, n. 1, p. 133, doi. 10.20867/thm.24.1.10
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- Article
14
Extending customer relationship management into a social context.
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- Service Industries Journal, 2015, v. 35, n. 11-12, p. 591, doi. 10.1080/02642069.2015.1062882
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- Article
15
Relational benefits, their consequences, and customer membership types.
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- Service Industries Journal, 2014, v. 34, n. 3, p. 230, doi. 10.1080/02642069.2013.763927
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16
The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience.
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- Service Industries Journal, 2009, v. 29, n. 10, p. 1317, doi. 10.1080/02642060903026221
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17
The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel.
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- Service Industries Journal, 2009, v. 29, n. 10, p. 1437, doi. 10.1080/02642060903026262
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18
Should a lower-price service offer a full-satisfaction guarantee?
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- Service Industries Journal, 2009, v. 29, n. 9, p. 1261, doi. 10.1080/02642060801911102
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A data envelopment analysis on assessing the competitiveness of Korean hotels.
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- Service Industries Journal, 2009, v. 29, n. 3, p. 367, doi. 10.1080/02642060701849865
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20
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry.
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- Service Industries Journal, 2008, v. 28, n. 4, p. 513, doi. 10.1080/02642060801917646
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21
Books Received.
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- Service Industries Journal, 1995, v. 15, n. 3, p. 375
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- Article
22
A study on the Effects of Compliments on the Ex-post Responses of Hotel Employees.
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- Asia Pacific Journal of Tourism Research, 2018, v. 23, n. 8, p. 823, doi. 10.1080/10941665.2018.1494019
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23
Applying Fuzzy Multiple Criteria Decision Making approach to establish safety-management system for hot spring hotels.
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- Asia Pacific Journal of Tourism Research, 2016, v. 21, n. 12, p. 1343, doi. 10.1080/10941665.2016.1175487
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24
Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis.
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- Asia Pacific Journal of Tourism Research, 2013, v. 18, n. 7, p. 784, doi. 10.1080/10941665.2012.708351
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- Article
25
Service Quality, Relationship Outcomes, and Membership Types in the Hotel Industry: A Survey in Korea.
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- Asia Pacific Journal of Tourism Research, 2014, v. 19, n. 3, p. 300, doi. 10.1080/10941665.2012.749930
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26
Role of Perceived Fit With Hotels’ Green Practices in the Formation of Customer Loyalty: Impact of Environmental Concerns.
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- Asia Pacific Journal of Tourism Research, 2013, v. 18, n. 7, p. 731, doi. 10.1080/10941665.2012.695291
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- Article
27
International Tourist Satisfaction and Destination Loyalty: Bangkok, Thailand.
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- Asia Pacific Journal of Tourism Research, 2010, v. 15, n. 1, p. 21, doi. 10.1080/10941660903510040
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28
Does Service Tangibilization Work in the Hotel Industry? An Experimental Investigation.
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- Asia Pacific Journal of Tourism Research, 2008, v. 13, n. 4, p. 411, doi. 10.1080/10941660802420986
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29
Umsatzsteuer für SPA-Leistung im Wellness-Hotel - Haupt- oder Nebenleistung?
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- Journal für Medizin- und Gesundheitsrecht (JMG), 2018, n. 4, p. 247, doi. 10.37942/jmg201804024701
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30
One firm's loss is another's gain: capitalizing on other firms' service failures.
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- Journal of the Academy of Marketing Science, 2015, v. 43, n. 5, p. 648, doi. 10.1007/s11747-014-0413-6
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- Article
31
Exploring international customers' luxury service experiences during the COVID-19 pandemic.
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- Tourism & Hospitality Research, 2024, v. 24, n. 4, p. 535, doi. 10.1177/14673584231165939
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32
Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews.
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- Tourism & Hospitality Research, 2023, v. 23, n. 3, p. 420, doi. 10.1177/14673584221145819
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33
Factors determining hotel selection: Online behaviour by leisure travellers.
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- Tourism & Hospitality Research, 2011, v. 11, n. 1, p. 83, doi. 10.1057/thr.2010.20
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34
Importance of relationships among small accommodation operations around the city of Perth.
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- Tourism & Hospitality Research, 2010, v. 10, n. 1, p. 14, doi. 10.1057/thr.2009.25
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35
Do hotel customers use a multi-expectation framework in the evaluation of services? A study in Cappadocia, Turkey.
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- Tourism & Hospitality Research, 2010, v. 10, n. 1, p. 59, doi. 10.1057/thr.2009.36
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- Article
36
Psychological climate and psychological empowerment: An exploration in a luxury UK hotel group.
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- Tourism & Hospitality Research, 2008, v. 8, n. 4, p. 265, doi. 10.1057/thr.2008.34
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37
Human contribution to service quality in West Bengal's luxury hotels.
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- Human Systems Management, 2018, v. 37, n. 1, p. 7, doi. 10.3233/HSM-171781
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MARKETING INSTRUMENT OF IMPROVING HOTEL MANAGEMENT SERVICE: EVIDENCE OF VISEGRAD GROUP COUNTRIES.
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- Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2019, n. 1, p. 208, doi. 10.21272/mmi.2019.1-17
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- Article
39
IDENTIFYING THE HIERARCHICAL STRUCTURE OF CUSTOMER COMPLAINT BEHAVIORS ON THE EXAMPLE OF IRANIAN HOTELS.
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- Marketing & Management of Innovations / Marketing ì Menedžment Ìnnovacìj, 2016, n. 4, p. 134
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- Article
40
MEASURING SERVICE QUALITY OF HOTEL ESTABLISHMENTS ON THE BASE OF GAP MODEL WITH EMPHASIS OF DIMENSION OF SERVICE RELIABILITY.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 304, p. 247
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41
GAP MODEL AS ONE POSSIBILITY OF EVALUATING HOTEL SERVICE QUALITY.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 303, p. 247
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42
DERIVED FUZZY IMPORTANCE OF ATTRIBUTES BASED ON THE WEAKEST TRIANGULAR NORM-BASED FUZZY ARITHMETIC AND APPLICATIONS TO THE HOTEL SERVICES.
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- Iranian Journal of Fuzzy Systems, 2016, v. 13, n. 5, p. 65
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- Article
43
HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT.
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- UTMS Journal of Economics, 2016, v. 7, n. 2, p. 221
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- Article
44
IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS.
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- UTMS Journal of Economics, 2010, v. 1, n. 1, p. 29
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- Article
45
EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA.
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- UTMS Journal of Economics, 2010, v. 1, n. 1, p. 19
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- Publication type:
- Article
46
Bershca: bringing chatbot into hotel industry in Indonesia.
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- Telkomnika, 2020, v. 18, n. 2, p. 839, doi. 10.12928/TELKOMNIKA.v18i2.14841
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- Article
47
Çocuklu Ailelerin Otel İşletmesi Seçiminde Etkili Olan Faktörler:Afyonkarahisar'da Bir Uygulama.
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- Journal of Management & Economics / Yönetim ve Ekonomi, 2010, v. 17, n. 2, p. 159
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- Article
48
Neural network analysis for hotel service design in Madrid: the 3Ps methodology and the frontline staff.
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- Tourism & Management Studies, 2018, v. 14, n. 1, p. 83, doi. 10.18089/tms.2018.14SI109
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- Article
49
Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores.
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- Tourism & Management Studies, 2014, v. 10, n. 1, p. 16
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- Article
50
EXPERIENCE MARKETING AND THE LUXURY TRAVEL INDUSTRY.
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- Tourism & Management Studies, 2013, v. 1, p. 296
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- Publication type:
- Article