Works matching DE "CUSTOMER service management"
Results: 345
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- Urology Times, 2009, v. 37, n. 10, p. 44
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CONSUMER SATISFACTION AND REDRESS WITH A GOVERNMENT THIRD-PARTY COMPLAINTS AGENCY.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2010, v. 23, p. 65
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THE BEST ORDER FOR QUEUES IN SERIES.
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- Management Science, 1985, v. 31, n. 4, p. 475, doi. 10.1287/mnsc.31.4.475
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APPROXIMATING THE EQUILIBRIUM BEHAVIOR OF MULTI-SERVER LOSS SYSTEMS.
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- Management Science, 1985, v. 31, n. 2, p. 235, doi. 10.1287/mnsc.31.2.235
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REVERSIBILITY OF TANDEM BLOCKING QUEUEING SYSTEMS.
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- Management Science, 1985, v. 31, n. 1, p. 78, doi. 10.1287/mnsc.31.1.78
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ALGORITHMIC SOLUTION OF SOME QUEUES WITH OVERFLOWS.
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- Management Science, 1982, v. 28, n. 8, p. 925, doi. 10.1287/mnsc.28.8.925
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SOME NEW RESULTS FOR THE M/M/1 QUEUE.
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- Management Science, 1982, v. 28, n. 7, p. 821, doi. 10.1287/mnsc.28.7.821
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COMPARING OPERATING CHARACTERISTICS OF QUEUES IN WHICH CUSTOMERS REQUIRE A RANDOM NUMBER OF SERVERS.
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- Management Science, 1981, v. 27, n. 1, p. 65, doi. 10.1287/mnsc.27.1.65
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THE MARKOVIAN QUEUE WITH BOUNDED WAITING TIME.
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- Management Science, 1977, v. 23, n. 12, p. 1349, doi. 10.1287/mnsc.23.12.1349
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THE T-POLICY FOR THE M/G/1 QUEUE.
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- Management Science, 1977, v. 23, n. 7, p. 775, doi. 10.1287/mnsc.23.7.775
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A DISCRETE TIME, SINGLE SERVER QUEUE FROM A FINITE POPULATION.
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- Management Science, 1977, v. 23, n. 7, p. 756, doi. 10.1287/mnsc.23.7.756
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THE OPTIMALITY OF CONNECTED POLICIES FOR MARKOVIAN SYSTEMS WITH TWO TYPES OF SERVICE.
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- Management Science, 1972, v. 18, n. 11, p. 683, doi. 10.1287/mnsc.18.11.683
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SIXTY YEARS OF QUEUEING THEORY.
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- Management Science, 1969, v. 15, n. 6, p. B-280, doi. 10.1287/mnsc.15.6.B280
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Information Technology Infrastructure Flexibility: A Review of Previous Studies and Implications for Research.
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- International Journal of Information & Knowledge Management (22318836), 2017, v. 7, n. 2, p. 22
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Utility Intelligence Builds a More Sustainable Water Cycle.
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- Journal: American Water Works Association, 2020, v. 112, n. 12, p. 68, doi. 10.1002/awwa.1635
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Improving in-process handling.
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- IIE Solutions, 2001, v. 33, n. 2, p. 34
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CRM software: Old hat or new trick?
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- IIE Solutions, 2000, v. 32, n. 11, p. 42
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Sustainable Development of Arabian Gulf Cities: Is Artificial Intelligence Conducive to Equitable Well-being for Users?
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- International Journal of Social Sustainability in Economic, Social & Cultural Context, 2021, v. 17, n. 2, p. 99, doi. 10.18848/2325-1115/CGP/v17i02/99-113
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PUBLIC ADMINISTRATION AND PUBLIC SERVICES ANALYSIS AND DEVELOPMENT TRENDS: A REVIEW.
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- Journal of Entrepreneurship & Sustainability Issues, 2024, v. 12, n. 1, p. 195, doi. 10.9770/jesi.2024.12.1(14)
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Implementation of Logistics and Transport Processes in an Enterprise Operating on Polish Territory in the Face of COVID-19.
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- TransNav: International Journal on Marine Navigation & Safety of Sea Transportation, 2022, v. 16, n. 1, p. 89``, doi. 10.12716/1001.16.01.09
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A Hermeneutics of the Consumer.
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- Annals of Philosophy, Social & Human Disciplines, 2011, v. 1, p. 109
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A method to realize traceability in development processes.
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- Journal of Software: Evolution & Process, 2016, v. 28, n. 11, p. 1011, doi. 10.1002/smr.1828
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ANALIZA WYKORZYSTYWANIA WYBRANYCH USŁUG BIZNESOWYCH PRZEZ POLSKIE PRZEDSIĘBIORSTWA TURYSTYCZNE.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 303, p. 31
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E-GOVERNMENT AND ITS INFLUENCE ON MANAGERIAL EFFECTIVENESS: A SURVEY OF FLORIDA AND TEXAS CITY MANAGERS.
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- Financial Accountability & Management, 2007, v. 23, n. 1, p. 1, doi. 10.1111/j.1468-0408.2007.00417.x
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Welcome to the world of services management.
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- Academy of Management Executive, 2004, v. 18, n. 2, p. 144, doi. 10.5465/AME.2004.13835918
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Executive Commentary.
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- Academy of Management Executive, 2002, v. 16, n. 4, p. 108, doi. 10.5465/AME.2002.17534329
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Achieving service success through relationships and enhanced encounters.
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- Academy of Management Executive, 2002, v. 16, n. 4, p. 132, doi. 10.5465/AME.2002.8951340
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Aligning service strategy through Super-Measure management.
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- Academy of Management Executive, 2002, v. 16, n. 4, p. 121, doi. 10.5465/AME.2002.8951338
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Who's the boss? Contending with competing expectations from customers and management.
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- Academy of Management Executive, 2002, v. 16, n. 4, p. 85, doi. 10.5465/AME.2002.8951332
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Driving service effectiveness through employee-customer linkages.
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- Academy of Management Executive, 2002, v. 16, n. 4, p. 73, doi. 10.5465/AME.2002.8951330
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Executive Commentary.
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- Academy of Management Executive, 1994, v. 8, n. 2, p. 48, doi. 10.5465/AME.1994.27500849
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Customer Scope and Supplier Performance: The Japanese Automotive Industry.
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- Annals of Business Administrative Science (ABAS), 2017, v. 16, n. 4, p. 165, doi. 10.7880/abas.0170426a
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A Path to Successful IT Outsourcing: Interaction Between Service-Level Agreements and Commitment.
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- Decision Sciences, 2008, v. 39, n. 3, p. 469, doi. 10.1111/j.1540-5915.2008.00200.x
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MULTI-VARIANT CONFIGURATIONS OF SUPPLY CHAINS IN THE CONTEXT OF SYNCHROMODAL TRANSPORT.
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- LogForum, 2012, v. 8, n. 4, p. 287
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The Anatomy of an Experience Map Adaptive path.
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- Information Design Journal (IDJ), 2013, v. 20, n. 2, p. 173
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CAN GOOD CITIZENS LEAD THE WAY IN PROVIDING QUALITY SERVICE? A FIELD QUASI EXPERIMENT.
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- Academy of Management Journal, 2001, v. 44, n. 5, p. 988, doi. 10.5465/3069442
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Naujų patiekalų technologijos planavimo problema maitinimo versle ir jos sprendimo gairės.
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- Current Issues of Business & Law / Verslo ir Teisės Aktualijos, 2011, v. 6, n. 2, p. 349, doi. 10.5200/1822-9530.2011.20
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Moderating effect of service recovery on consumer trust, repatronization and advocacy with the introduction of recovery zone-of-tolerance (RZOT): Empirical evidence from State Bank of India.
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- Globsyn Management Journal, 2012, v. 6, n. 1/2, p. 1
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How Does Great Customer Service Convey Your Utility's Value?
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- Opflow Online, 2015, v. 41, n. 4, p. 6, doi. 10.5991/OPF.2015.41.0022
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THE CONCESSION NATURE OF PUBLIC - PRIVATE PARTNERSHIP.
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- e-Journal of Science & Technology, 2016, v. 11, n. 3, p. 23
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Exploring manager’s perspective of service quality strategies in Malaysian Banking Industry.
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- Journal of Strategic Marketing, 2017, v. 25, n. 1, p. 31, doi. 10.1080/0965254X.2015.1076878
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ENGENHARIA DO CONHECIMENTO APLICADA AO SERVIÇO DE ATENDIMENTO AO CLIENTE NA INDÚSTRIA DO SOFTWARE.
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- INGENIARE - Revista Chilena de Ingeniería, 2010, v. 18, n. 1, p. 53
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The customer isn't always right: Limitations of 'customer service' approaches to education or why Higher Ed is not Burger King.
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- International Journal for Educational Integrity, 2010, v. 6, n. 1, p. 3, doi. 10.21913/ijei.v6i1.672
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EL DIAGRAMA O BLUEPRINT DEL SERVICIO: HERRAMIENTA DE DISEÑO Y CONTROL EN LA PRESTACIÓN DE LOS INTANGIBLES.
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- Horizontes Empresariales, 2009, v. 8, n. 1, p. 63
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Costs to Australian taxpayers of pharmaceutical monopolies and proposals to extend them in the Trans-Pacific Partnership Agreement.
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- Medical Journal of Australia, 2015, v. 202, n. 6, p. 306, doi. 10.5694/mja14.01682
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Introducing B2B Service Level Measures via a Poker-Card Activity.
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- Decision Sciences Journal of Innovative Education, 2016, v. 14, n. 1, p. 37, doi. 10.1111/dsji.12090
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Try It, You'll Like It-Or Will You? The Perils of Early Free-Trial Promotions for High-Tech Service Adoption.
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- Marketing Science, 2016, v. 35, n. 5, p. 810, doi. 10.1287/mksc.2015.0973
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Oncology Patient Management Outside the Office Walls.
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- Oncology Practice Management, 2024, v. 14, n. 10, p. 6
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The Automobile Buyer After the Purchase.
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- Journal of Marketing, 1967, v. 31, n. 3, p. 12, doi. 10.2307/1249023
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Special Issue on Customer Needs and Demand Management in the Global Marketplace: Emerging Management and Marketing Practices.
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- FIIB Business Review, 2019, v. 8, n. 4, p. 257, doi. 10.1177/2319714519893529
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