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- Title
Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation.
- Authors
Walsh, Louisa; Hyett, Nerida; Howley, Jayne; Juniper, Nicole; Li, Chi; MacLeod-Smith, Belinda; Rodier, Sophie; Hill, Sophie
- Abstract
Social media can be used to engage consumers in hospital service design and quality improvement (QI) activities, however its uptake may be limited by a lack of guidance to support implementation. This article presents the perceived barriers and enablers in using social media for consumer engagement derived from an interview study with public hospital stakeholders.
- Publication
International journal of health policy and management, 2022, Vol 11, Issue 10, p2287
- ISSN
2322-5939
- Publication type
Journal Article
- DOI
10.34172/ijhpm.2021.151