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- Title
Designs for Crisis Decision Units.
- Authors
Smart, Carolyne; Vertinsky, Ilan
- Abstract
Key decisions in crises are often made by a small, tightly knit group of individuals. This group, facing the need for quick and short realigments of problem-solving procedures and mobilization of resources, experiences a high level of emotional and physical stress. Stress, surprise, restricted amount of time for response, and threats to high-priority goals characterize a crisis situation (Hermann, 1972). Unfortunately these attributes of crisis make the decision-making and implementation processes vulnerable to malfunctions. This paper develops a conceptual model of the crisis-decision process, focusing on links susceptible to emergence of pathologies and proposes preventive measures to increase the coping abilities of decision units.
- Publication
Administrative Science Quarterly, 1977, Vol 22, Issue 4, p640
- ISSN
0001-8392
- Publication type
Academic Journal
- DOI
10.2307/2392406