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Title
Ratings of physician communication by real and standardized patients.
Authors
Fiscella, Kevin; Franks, Peter; Srinivasan, Malathi; Kravitz, Richard L; Epstein, Ronald
Abstract
Patient ratings of physician's patient-centered communication are used by various specialty credentialing organizations and managed care organizations as a measure of physician communication skills. We wanted to compare ratings by real patients with ratings by standardized patients of physician communication.
Publication
Annals of family medicine, 2007, Vol 5, Issue 2, p151