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- Title
Are verbal orders a threat to patient safety?
- Authors
D S Wakefield
- Abstract
BACKGROUND: The use of verbal orders has been identified as a potential contributor to poor quality and less safe care. As a result, many organisations have encouraged changing the verbal orders process and/or reducing/eliminating verbal orders altogether (Joint Commission (2005), Institute of Medicine (2001), Leapfrog organisation, Institute of Safe Medication Practices). Ironically there is a paucity of research evidence to support the widespread concern over verbal order. AIMS: This paper describes the very limited existing research on verbal orders, presents a model of verbal order use identifying potential error trigger points and suggests a verbal order research agenda in order to better understand the nature and extent of the potential patient care safety threat posed by verbal orders.
- Publication
Postgraduate Medical Journal, 2009, Vol 85, Issue 1007, p460
- ISSN
0032-5473
- Publication type
Academic Journal
- DOI
10.1136/qshc.2009.034041