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Title
Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction?
Authors
Peck, B Mitchell; Ubel, Peter A; Roter, Debra L; Goold, Susan Dorr; Asch, David A; Jeffreys, Amy S; Grambow, Steven C; Tulsky, James A
Abstract
Patient-centered care requires clinicians to recognize and act on patients' expectations. However, relatively little is known about the specific expectations patients bring to the primary care visit.
Publication
Journal of general internal medicine, 2004, Vol 19, Issue 11, p1080