We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleConsumers' use of HCAHPS ratings and word-of-mouth in hospital choice.AuthorsHuppertz, John W; Carlson, Jay PAbstractTo investigate the impact of the HCAHPS report of patient experiences and word-of-mouth narratives on consumers' hospital choice.PublicationHealth services research, 2010, Vol 45, Issue 6 Pt 1, p1602ISSN1475-6773Publication typeJournal ArticleDOI10.1111/j.1475-6773.2010.01153.x