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Title
How valid and reliable are patient satisfaction data? An analysis of 195 studies.
Authors
Sitzia, J
Abstract
To assess the properties of validity and reliability of instruments used to assess satisfaction in a broad sample of health service user satisfaction studies, and to assess the level of awareness of these issues among study authors.
Publication
International journal for quality in health care : journal of the International Society for Quality in Health Care, 1999, Vol 11, Issue 4, p319