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- Title
Proactive screening for health needs in United Way's 2-1-1 information and referral service.
- Authors
Eddens, Katherine S; Kreuter, Matthew W
- Abstract
Cancer disproportionately affects the underserved. United Way 2-1-1 is an information and referral system that links underserved populations to community services. This study explores the feasibility of integrating proactive screening and referral to health services into 2-1-1. A cancer risk assessment was administered to callers (n=297), measuring their need for six cancer control services. A subset of respondents was randomized to receive generic or tailored referrals to needed services. Nearly all participants (85%) needed at least one of the services. Those who received tailored referrals were more likely to make appointments. Future research will explore approaches to address and eliminate health disparities through 2-1-1.
- Publication
Journal of social service research, 2011, Vol 37, Issue 2, p113
- ISSN
0148-8376
- Publication type
Journal Article
- DOI
10.1080/01488376.2011.547445