We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleEmotional regulation in the workplace: A new way to conceptualize emotional labor.AuthorsGrandey, Alicia A.PublicationJournal of Occupational Health Psychology, 2000, Vol 5, Issue 1, p95ISSN1076-8998DOI10.1037/1076-8998.5.1.95