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- Title
Empowerment and team effectiveness: an empirical test of an integrated model.
- Authors
Mathieu, John E; Gilson, Lucy L; Ruddy, Thomas M
- Abstract
The authors developed a model of team empowerment as an emergent state linking inputs (I) with processes (P) and, thereby, with outcomes (O) in the context of an expanded team IPO framework. Using survey responses from 452 members of 121 empowered service technician teams, along with archival quantitative performance and customer satisfaction criteria, the authors tested the model using structural equation modeling techniques. The model was generally supported, although areas for improvement were evident. Specifically, empowerment partially mediated the influences of various inputs on team processes, whereas team processes fully mediated the influence of empowerment on outcomes. Directions for future research and application are discussed.
- Publication
The Journal of applied psychology, 2006, Vol 91, Issue 1, p97
- ISSN
0021-9010
- Publication type
Journal Article
- DOI
10.1037/0021-9010.91.1.97