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- Title
Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis.
- Authors
Harter, James K; Schmidt, Frank L; Hayes, Theodore L
- Abstract
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.
- Publication
The Journal of applied psychology, 2002, Vol 87, Issue 2, p268
- ISSN
0021-9010
- Publication type
Journal Article
- DOI
10.1037/0021-9010.87.2.268