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- Title
Evaluating the NCI’s Cancer Information Service contact centers: Meeting and exceeding the expectations of the public.
- Authors
Porta, Madeline; Hagood, Heather; Kornfeld, Julie; Treiman, Katherine
- Abstract
The National Cancer Institute’s (NCI’s) Cancer Information Service (CIS) provides cancer information to the public via 1-800-4-CANCER, a smoking quitline, and online. The 2003 National User Survey assessed satisfaction and outcomes among users contacting NCI’s CIS by telephone and LiveHelp, an instant messaging service. Ninety-five percent of respondents were very satisfied/satisfied and 88% said their expectations had been met/exceeded. Users reported increased knowledge and self-efficacy. Most had discussed CIS information with a health professional or planned to do so. Of those who contacted CIS about smoking/tobacco use, 14% had quit and 35% cut back. The CIS provides a highly, valued, effective service for patients and health professionals.
- Publication
Journal of Cancer Education, 2007, Vol 22, pS18
- ISSN
0885-8195
- Publication type
Academic Journal
- DOI
10.1007/BF03174342