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Title
Patient complaints and malpractice risk.
Authors
Hickson, Gerald B; Federspiel, Charles F; Pichert, James W; Miller, Cynthia S; Gauld-Jaeger, Jean; Bost, Preston
Abstract
A small number of physicians experience a disproportionate share of malpractice claims and expenses. If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued.