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Title
The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality.
Authors
Fenton, Joshua J; Jerant, Anthony F; Bertakis, Klea D; Franks, Peter
Abstract
Patient satisfaction is a widely used health care quality metric. However, the relationship between patient satisfaction and health care utilization, expenditures, and outcomes remains ill defined.
Publication
Archives of internal medicine, 2012, Vol 172, Issue 5, p405