Works matching Customer orientation
Results: 2091
Orientação ao Cliente na Hotelaria: mapeamento da produção científica.
- Published in:
- Revista Turismo em Análise, 2023, v. 34, p. 22, doi. 10.11606/issn.1984-4867.v34i1p22-44
- By:
- Publication type:
- Article
Emotional Salespeople: Customer Orientation and Emotional Intelligence.
- Published in:
- Revista de Negócios, 2020, v. 25, n. 1, p. 56, doi. 10.7867/1980-4431.2020v25n1p56-67
- By:
- Publication type:
- Article
Balancing the act: the implications of jointly pursuing internal customer orientation and external customer orientation.
- Published in:
- Journal of Marketing Management, 2014, v. 30, n. 13-14, p. 1320, doi. 10.1080/0267257X.2014.909513
- By:
- Publication type:
- Article
The Customer Orientation of Salesperson for Performance in Korean Market Case: A Relationship between Customer Orientation and Adaptive Selling.
- Published in:
- Sustainability (2071-1050), 2019, v. 11, n. 21, p. 6115, doi. 10.3390/su11216115
- By:
- Publication type:
- Article
Making the Customer Orientation of Salespeople Unsustainable—The Moderating Effect of Emotional Exhaustion.
- Published in:
- Sustainability (2071-1050), 2019, v. 11, n. 3, p. 735, doi. 10.3390/su11030735
- By:
- Publication type:
- Article
Customer orientation of frontline employees and organizational commitment.
- Published in:
- Service Industries Journal, 2014, v. 34, n. 8, p. 699, doi. 10.1080/02642069.2014.886197
- By:
- Publication type:
- Article
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 14, p. 2487, doi. 10.1080/02642069.2010.504822
- By:
- Publication type:
- Article
Student-customer orientation at a higher education institution: the perspective of undergraduate business students.
- Published in:
- Journal of Marketing for Higher Education, 2015, v. 25, n. 1, p. 29, doi. 10.1080/08841241.2014.972486
- By:
- Publication type:
- Article
Pengaruh Orientasi Pelanggan dan Orientasi Teknologi terhadap Kinerja Bisnis pada Usaha Kecil dan Menengah (UKM).
- Published in:
- Jurnal Manajemen dan Organisasi, 2024, v. 15, n. 4, p. 397, doi. 10.29244/jmo.v15i4.58998
- By:
- Publication type:
- Article
The effect of training on internal and external customer orientation: The case of Ethiopia.
- Published in:
- Journal of Empirical Generalisations in Marketing Science, 2023, n. 23, p. 1
- By:
- Publication type:
- Article
When does salespeople's customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation.
- Published in:
- Journal of the Academy of Marketing Science, 2011, v. 39, n. 6, p. 795, doi. 10.1007/s11747-010-0220-7
- By:
- Publication type:
- Article
The Effects of Hotel Employees' Attitude Toward the Use of AI on Customer Orientation: The Role of Usage Attitudes and Proactive Personality.
- Published in:
- Behavioral Sciences (2076-328X), 2025, v. 15, n. 2, p. 127, doi. 10.3390/bs15020127
- By:
- Publication type:
- Article
SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation.
- Published in:
- Current Issues in Tourism, 2018, v. 21, n. 8, p. 917, doi. 10.1080/13683500.2015.1118444
- By:
- Publication type:
- Article
THE MEDIATING ROLE OF PRODUCT INNOVATION ON THE RELATIONSHIP BETWEEN MARKETING INFORMATION SYSTEM AND CUSTOMER ORIENTATION.
- Published in:
- Journal of Economics & Administrative Sciences, 2021, v. 27, n. 130, p. 98, doi. 10.33095/jeas.v27i130.2196
- By:
- Publication type:
- Article
REVISITING THE RELATIONSHIP BETWEEN INTERNAL MARKETING AND EXTERNAL MARKETING: THE ROLE OF CUSTOMER ORIENTATION.
- Published in:
- Journal of Developing Areas, 2015, v. 49, n. 3, p. 249, doi. 10.1353/jda.2015.0165
- By:
- Publication type:
- Article
Proactive customer orientation and joint learning capabilities in collaborative machine to machine innovation technology development: the case study of automotive equipment manufacturer.
- Published in:
- Oeconomia Copernicana, 2020, v. 11, n. 3, p. 531, doi. 10.24136/oc.2020.022
- By:
- Publication type:
- Article
Proactive customer orientation and joint learning capabilities in collaborative machine to machine innovation technology development: the case study of automotive equipment manufacturer.
- Published in:
- Oeconomia Copernicana, 2020, v. 11, n. 3, p. 531, doi. 10.24136/oc.2020.022
- By:
- Publication type:
- Article
A Study of Customer Orientation and Customer Commitment in the Food Sector of Pakistan.
- Published in:
- Lahore Journal of Business, 2020, v. 8, n. 2, p. 1
- By:
- Publication type:
- Article
When and How Does Sustainable HRM Improve Customer Orientation of Frontline Employees? Satisfaction, Empowerment, and Communication.
- Published in:
- Sustainability (2071-1050), 2021, v. 13, n. 7, p. 3693, doi. 10.3390/su13073693
- By:
- Publication type:
- Article
Does Customer Orientation Matter? Direct and Indirect Effects in a Service Quality-Sustainable Restaurant Satisfaction Framework in China.
- Published in:
- Sustainability (2071-1050), 2021, v. 13, n. 3, p. 1051, doi. 10.3390/su13031051
- By:
- Publication type:
- Article
Is Customer Orientation of Employees Sustainable? A Moderated Mediation Analysis.
- Published in:
- Sustainability (2071-1050), 2017, v. 9, n. 7, p. 1211, doi. 10.3390/su9071211
- By:
- Publication type:
- Article
PERSONAL LEVEL CUSTOMER ORIENTATION IN RUSSIAN DIRECT SELLING MARKET.
- Published in:
- Market / Trziste, 2014, v. 26, n. 1, p. 7
- By:
- Publication type:
- Article
SATIŞ PERSONELLERİNİN SATIŞ VE MÜŞTERİ YÖNLÜLÜKLERİNİN ÖRGÜTSEL BAĞLILIKLARINA ETKİSİNİN YAPISAL EŞİTLİK MODELİ İLE İNCELENMESİ: DÜZCE'DE BİR UYGULAMA.
- Published in:
- Electronic Journal of Social Sciences, 2020, v. 19, n. 76, p. 1968, doi. 10.17755/esosder.708303
- By:
- Publication type:
- Article
DIFFERENT SALES MODELS, FUNCTIONAL AND RELATIONAL CUSTOMER ORIENTATION, AND RETAIL SALESPERSON PERFORMANCE.
- Published in:
- RAE: Revista de Administração de Empresas, 2025, v. 65, n. 2, p. 1, doi. 10.1590/S0034-759020250203
- By:
- Publication type:
- Article
Examination into the effects of job satisfaction on salesperson deviance: The moderating role of customer orientation.
- Published in:
- Journal of Business Economics & Management, 2016, v. 17, n. 2, p. 173, doi. 10.3846/16111699.2015.1046399
- By:
- Publication type:
- Article
The Effect of Service Quality, Customer Orientation and Customer Satisfaction on Customer Loyalty.
- Published in:
- International Journal of Economics (IJEC), 2024, v. 3, n. 2, p. 1333, doi. 10.55299/ijec.v3i2.1134
- By:
- Publication type:
- Article
THE MEDIATING ROLE OF STRATEGY IMPLEMENTATION IN THE RELATIONSHIP BETWEEN CUSTOMER ORIENTATION AND PERFORMANCE.
- Published in:
- Journal of Global Strategic Management, 2024, v. 18, n. 2, p. 61
- By:
- Publication type:
- Article
Factors Influencing Customer Orientation of Nurses.
- Published in:
- Journal of Korean Academy of Fundamentals of Nursing, 2012, v. 19, n. 4, p. 519, doi. 10.7739/jkafn.2012.19.4.519
- By:
- Publication type:
- Article
Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation.
- Published in:
- Journal of Business Ethics, 2010, v. 91, p. 111, doi. 10.1007/s10551-010-0570-6
- By:
- Publication type:
- Article
Perceived Organizational Influences on Customer Orientation and Sales Performance - A Financial Services Industry Perspective.
- Published in:
- Journal of Marketing & Management, 2015, v. 6, n. 2, p. 11
- By:
- Publication type:
- Article
The influence of customer orientation on emotional labour and work outcomes: a study in the tourism industry.
- Published in:
- European Journal of Tourism Research, 2018, v. 20, p. 59, doi. 10.54055/ejtr.v20i.340
- By:
- Publication type:
- Article
Customer Orientation in e-Government Project Management: a Case Study.
- Published in:
- 2008
- By:
- Publication type:
- Case Study
New perspective on customer orientation of service employees: a conceptual framework.
- Published in:
- Service Industries Journal, 2019, v. 39, n. 13/14, p. 966, doi. 10.1080/02642069.2018.1455830
- By:
- Publication type:
- Article
Customer orientation as a mediator of the influence of locus of control on job performance.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 2, p. 273, doi. 10.1080/02642060902759129
- By:
- Publication type:
- Article
Climate perceptions and the customer orientation of frontline service employees.
- Published in:
- Service Industries Journal, 2010, v. 30, n. 8, p. 1343, doi. 10.1080/02642060802613525
- By:
- Publication type:
- Article
Teaching Customer Orientation to Millennials by Utilizing Electronic Communication between Students and Firms.
- Published in:
- Atlantic Marketing Journal, 2015, v. 4, n. 1, p. 73
- By:
- Publication type:
- Article
Dysfunctional customer behavior influences on employees' emotional labor: The moderating roles of customer orientation and perceived organizational support.
- Published in:
- Frontiers in Psychology, 2022, v. 13, p. 01, doi. 10.3389/fpsyg.2022.966845
- By:
- Publication type:
- Article
The "Customer Orientation" Principle - A Prerequisite for Increased Efficiency in Tourism.
- Published in:
- Ovidius University Annals, Series Economic Sciences, 2018, v. 18, n. 1, p. 405
- By:
- Publication type:
- Article
CUSTOMER ORIENTATION OF EMPLOYEES IN TRAVEL AGENCIES AS A PREDISPOSITION OF SERVICE QUALITY: TEST OF COSE CONSEQUENCES MODEL.
- Published in:
- International Journal for Quality Research, 2018, v. 12, n. 4, p. 851, doi. 10.18421/IJQR12.04-05
- By:
- Publication type:
- Article
Knowledge creation process, customer orientation and firm performance: Evidence from small hotels in Malaysia.
- Published in:
- Asia Pacific Management Review, 2020, v. 25, n. 2, p. 65, doi. 10.1016/j.apmrv.2019.07.002
- By:
- Publication type:
- Article
Industrial Organization and Customer Relationship Management: The Impact on Customer Service Orientation in B-to-B Markets.
- Published in:
- Journal of Management & Public Policy, 2009, v. 1, n. 1, p. 57
- By:
- Publication type:
- Article
Does cooperative goal interdependence facilitate market orientation? A top management's firm–customer perspective in China.
- Published in:
- Asia Pacific Business Review, 2020, v. 26, n. 5, p. 588, doi. 10.1080/13602381.2020.1787691
- By:
- Publication type:
- Article
The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase.
- Published in:
- Journal of Personal Selling & Sales Management, 2015, v. 35, n. 2, p. 125, doi. 10.1080/08853134.2015.1010538
- By:
- Publication type:
- Article
Investigating the Impact of Individual and Environmental Characteristics of Staff on Customer Orientation of in Isfahan City Hospitals.
- Published in:
- International Journal of Scientific Management & Development, 2017, v. 5, n. 8, p. 375
- By:
- Publication type:
- Article
National customer orientation: an empirical test across 112 countries.
- Published in:
- Marketing Letters, 2023, v. 34, n. 2, p. 189, doi. 10.1007/s11002-023-09668-5
- By:
- Publication type:
- Article
Company Offers toMeet the Needs of Business-to-Business Customers: Strategies and Orientation.
- Published in:
- Technology Innovation Management Review, 2020, v. 10, n. 3, p. 78, doi. 10.22215/timreview/1339
- By:
- Publication type:
- Article
CUSTOMER ORIENTATION AS A BASIC PRINCIPLE IN THE CONTEMPORARY ACTIVITY OF THE BANK.
- Published in:
- Journal of Public Administration, Finance & Law, 2021, n. 21, p. 39, doi. 10.47743/jopafl-2021-21-05
- By:
- Publication type:
- Article
CONSEQUENCES OF EMPLOYEE'S CUSTOMER ORIENTATION IN PUBLIC SERVICES.
- Published in:
- Management & Marketing Journal, 2015, v. 13, n. 1, p. 169
- By:
- Publication type:
- Article
Service, People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage.
- Published in:
- Vision (09722629), 2018, v. 22, n. 2, p. 163, doi. 10.1177/0972262918766132
- By:
- Publication type:
- Article
The Relationships Between Customer Orientation, Innovativeness, Product Innovation Performance and Firm Performance.
- Published in:
- Journal of Economic & Social Research (2148-1407), 2019, v. 6, n. 12, p. 1
- By:
- Publication type:
- Article