Can cash and mobile pay co-exist? What the data tell us.

Foster, Kevin; Greene, Claire; Stavins, Joanna

As US consumers increasingly turn to multiple financial institutions, multiple FinTech providers and multiple payment apps, getting a full picture of the consumer's wallet is rare. Drawing on data collected through the Survey and Diary of Consumer Payment Choice — a representative survey of US consumers conducted since 2008 — this paper provides insights into US consumers' adoption of bank accounts and payment instruments, their recent use of payment instruments, their payment choices for purchases and bills, and the evolution in their practices over the last decade of innovation in payments.

CONSUMER behavior; BANKING industry; CONSUMER preferences; CONSUMER surveys; CONSUMERS; MOBILE commerce

Journal of Payments Strategy & Systems, 2024, Vol 18, Issue 3, p309

1750-1806

Academic Journal

10.69554/vblp4711