Works matching Customer services
Results: 5000
Management Commitment and Customer Service Recovery Performance: A Study of Customer Service in a Broadband Operation and Maintenance Service Company in Indonesia.
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- International Journal of Business, 2018, v. 23, n. 3, p. 293
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- Article
Customer Service Behaviours in Korea and Implications for Training: Lessons from an Exploratory Critical Incidents Study of Customer and Employee Service Encounters.
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- Asia Pacific Business Review, 2007, v. 13, n. 1, p. 1, doi. 10.1080/13602380600647581
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- Article
STUDY: THE USE OF SOCIAL MEDIA FOR SERVICE DELIVERY: HOW DO END-USERS USE CUSTOMER SERVICE 2.0?
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- Marketing Science & Inspirations, 2017, v. 12, n. 2, p. 2
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- Article
Closing the gap in customer service encounters: Customers' use of upshot formulations to manage service responses.
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- Pragmatics & Society, 2015, v. 6, n. 1, p. 67, doi. 10.1075/ps.6.1.04kev
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- Article
Customer Service Challenges in Omni-Channel Retailing--An Exploratory Study of Vague Language in Retailer Customer Service Policies.
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- Atlantic Marketing Journal, 2020, v. 9, n. 1, p. 2
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- Article
INVESTIGATING DISCREPANCIES BETWEEN E-SERVICES IMPLEMENTING OR NOT ISO 9001: CUSTOMERS' OUTLOOK IN THE BACKDROP OF E-SERVICES IN CATALONIA (SPAIN).
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- International Journal for Quality Research, 2012, v. 6, n. 1, p. 29
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- Article
A Study on the Impact of Other Customers' Behavior in Hotel on Customer Perceived Service Quality.
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- Tourism Tribune / Lvyou Xuekan, 2014, v. 29, n. 4, p. 48, doi. 10.3969/j.issn.1002-5006.2014.04.006
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Customer service performance of a public university library in Bangladesh.
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- Annals of Library & Information Studies, 2015, v. 62, n. 3, p. 115
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- Article
CUSTOMER SERVICES IN BANKS -ISSUES & SOLUTIONS.
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- Research Horizons, 2015, v. 5, p. 30
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- Article
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores.
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- International Journal of Research in Business & Social Science, 2023, v. 12, n. 1, p. 14, doi. 10.20525/ijrbs.v12i1.2284
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- Article
CUSTOMER SERVICE IN THE COURIER SERVICES INDUSTRY - RESEARCH RESULTS.
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- Scientific Papers of Silesian University of Technology. Organization & Management / Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie, 2024, n. 211, p. 45, doi. 10.29119/1641-3466.2024.211.3
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- Article
LOGISTICS CUSTOMER SERVICE MANAGEMENT ON THE EXAMPLE OF A MANUFACTURING COMPANY.
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- Scientific Papers of Silesian University of Technology. Organization & Management / Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie, 2024, n. 194, p. 74, doi. 10.29119/1641-3466.2024.194.4
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- Article
SERVICE QUALITY AND CUSTOMER RELATIONSHIP MANAGEMENT IN THE LOGISTICS INDUSTRY.
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- Scientific Papers of Silesian University of Technology. Organization & Management / Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie, 2024, n. 192, p. 99, doi. 10.29119/1641-3466.2024.192.6
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- Article
Cultural difference and consumer satisfaction when interacting with technology mediated customer services.
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- Issues in Information Systems, 2021, v. 22, n. 3, p. 26, doi. 10.48009/3_iis_2021_29-43
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- Article
A COMPARISON OF INFORMATION TECHNOLOGY MEDIATED CUSTOMER SERVICES BETWEEN THE U.S. AND CHINA.
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- Issues in Information Systems, 2018, v. 19, n. 1, p. 1
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- Article
INFORMATION TECHNOLOGY, SERVICE QUALITY AND CUSTOMER SATISFACTION.
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- Issues in Information Systems, 2017, v. 18, n. 1, p. 1
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- Article
Learning customer service from real life situations.
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- Marketing Review, 2013, v. 13, n. 2, p. 191, doi. 10.1362/146934713X13699019904722
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- Article
Improving Customer Service and Profitability Through Customer Intervention in Service Relationships.
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- Journal of Relationship Marketing, 2008, v. 7, n. 4, p. 327, doi. 10.1080/15332660802508505
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- Article
Using Information Technology to Improve Customer Service: Evaluating the Impact of Strategic Opportunities.
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- Journal of Quality Assurance in Hospitality & Tourism, 2004, v. 5, n. 1, p. 3
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- Article
Redefining the Customer Service Relationship Through Blockchain.
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- International Journal of Electronic Commerce, 2024, v. 28, n. 1, p. 63, doi. 10.1080/10864415.2023.2295071
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- Article
INVESTIGATING PROBLEM ISSUES IN CUSTOMER SERVICE USING COMBINED TRANSPORT.
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- Baltic Journal of Road & Bridge Engineering (RTU Publishing House), 2024, v. 19, n. 4, p. 69, doi. 10.7250/bjrbe.2024-19.649
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- Article
基于智慧客服的城市轨道交通乘客服务体系.
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- Railway Signalling & Communication Engineering, 2022, v. 19, n. 11, p. 76, doi. 10.3969/j.issn.1673-4440.2022.11.015
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- Article
The Effect of Logistics Services, Corporate Image, Product Reliability & Customer Services on Customer Satisfaction and Repurchase Intention in e-Commerce.
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- Journal of Digital Convergence, 2019, v. 17, n. 6, p. 159, doi. 10.14400/JDC.2019.17.6.159
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- Article
PREDICTING AND EXAMINING CUSTOMERS' PERCEPTION OF SERVICE QUALITY ATTRIBUTES OF BUDGET HOTELS: AN EMPIRICAL INVESTIGATION FROM TAIWAN.
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- International Journal of Organizational Innovation, 2021, v. 13, n. 4, p. 25
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- Article
Training in service - importing and imparting customer service culture as an interactive process.
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- International Journal of Human Resource Management, 2000, v. 11, n. 6, p. 1082, doi. 10.1080/09585190050177175
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- Article
MEASURING CUSTOMER SERVICE ORIENTATION: AN EXAMINATION OF THE VALIDITY OF THE CUSTOMER SERVICE PROFILE.
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- Journal of Business & Psychology, 2001, v. 15, n. 4, p. 605, doi. 10.1023/A:1007823114303
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- Article
The Role of Customer Service in Teacher Education Programs.
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- National Teacher Education Journal, 2016, v. 9, n. 2, p. 61
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- Article
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers.
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- Production & Operations Management, 2016, v. 25, n. 11, p. 1885, doi. 10.1111/poms.12583
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- Article
Contribution à un modèle explicatif de la charge de travail : le cas du service à la clientèle.
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- Industrial Relations / Relations Industrielles, 2013, v. 68, n. 1, p. 46, doi. 10.7202/1014741ar
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- Article
Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch.
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- Journal of Enterprise & Development (JED), 2022, v. 4, n. 1, p. 1, doi. 10.20414/jed.v4i1.4783
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- Article
The effect of customer service quality on customer engagement to use Indosat Ooredoo products: a case of Indosat Ooredoo Store Wahidin Cirebon.
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- Journal of Enterprise & Development (JED), 2022, v. 4, n. 1, p. 12
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- Article
A Literature Review on Impact of Customer Service in Logistics Sector.
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- Optimization: Journal of Research in Management, 2023, v. 15, n. 1, p. 49
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- Article
The Costs of Customer Service Citizenship Behaviors: A Qualitative Study.
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- Frontiers in Psychology, 2020, p. 1, doi. 10.3389/fpsyg.2020.00460
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- Article
VERSLO VERSLUI KLIENTŲ APTARNAVIMO KOKYBĖS PRIEŽIŪROS VERTINIMO MODELIO SUDARYMAS.
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- Regional Formation & Development Studies, 2022, v. 36, n. 1, p. 105, doi. 10.15181/rfds.v36i1.2392
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- Article
MYSTERY E-MAIL/WEBSITE CUSTOMER SERVICE. A CASE STUDY OF RETAIL COMPANIES.
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- Scientific Papers of the University of Pardubice. Series D, Faculty of Economics & Administration, 2017, v. 24, n. 40, p. 95
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- Article
The factors that influence customer e-services adoption.
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- South African Computer Journal, 2015, v. 56, p. 80, doi. 10.18489/sacj.v56i1.209
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- Article
Chatbots in Airport Customer Service—Exploring Use Cases and Technology Acceptance.
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- Future Internet, 2024, v. 16, n. 5, p. 175, doi. 10.3390/fi16050175
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- Article
The Impact of Organizational Culture on Customer Service Effectiveness from a Sustainability Perspective.
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- Sustainability (2071-1050), 2020, v. 12, n. 15, p. 6240, doi. 10.3390/su12156240
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- Article
Metropolitan Airports Commission's vision for customer-centric services and facilities at Minneapolis-St. Paul International Airport.
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- Journal of Airport Management, 2021, v. 16, n. 1, p. 49, doi. 10.69554/joxr3000
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- Article
Enhancing the travel experience and delivering great customer service at Gerald R. Ford International Airport.
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- Journal of Airport Management, 2015, v. 9, n. 1, p. 30, doi. 10.69554/lqkw1990
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- Article
Measuring customer service: A case study of Dubai International Airport.
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- Journal of Airport Management, 2013, v. 7, n. 4, p. 363, doi. 10.69554/twrm2887
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- Article
Excellent airport customer service meets successful branding strategy.
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- Journal of Airport Management, 2008, v. 2, n. 3, p. 218, doi. 10.69554/dcmb8076
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- Publication type:
- Article
SERVANT LEADERSHIP AND CUSTOMER SERVICE QUALITY AT KOREAN HOTELS: MULTILEVEL ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATOR.
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- Social Behavior & Personality: an international journal, 2015, v. 43, n. 8, p. 1287, doi. 10.2224/sbp.2015.43.8.1287
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- Article
EmoTwiCS: a corpus for modelling emotion trajectories in Dutch customer service dialogues on Twitter.
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- Language Resources & Evaluation, 2024, v. 58, n. 2, p. 505, doi. 10.1007/s10579-023-09700-0
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- Article
Circularity of customer service experience and customer perceived value.
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- Journal of Customer Behaviour, 2010, v. 9, n. 1, p. 37, doi. 10.1362/147539210X497611
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- Article
The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
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- Journal of Operations Management, 2003, v. 21, n. 5, p. 523, doi. 10.1016/j.jom.2003.02.002
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- Article
The Influence of Customer Service on Customer Satisfaction (Case Study in Bank BJB Cash Office Yantap Garut).
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- International Journal of Economics (IJEC), 2022, v. 1, n. 2, p. 388, doi. 10.55299/ijec.v1i2.256
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- Article
Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.
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- Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887
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- Article
In Justice We Trust: Predicting User Acceptance of E-Customer Services.
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- Journal of Management Information Systems, 2008, v. 24, n. 4, p. 123, doi. 10.2753/MIS0742-1222240405
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- Article
Artificial-intelligence-powered customer service management in the logistics industry.
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- Entrepreneurial Business & Economics Review, 2023, v. 11, n. 4, p. 109, doi. 10.15678/EBER.2023.110407
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- Publication type:
- Article