EVALUATING PATIENT UTILIZATION AND SATISFACTION OF SOCIAL WORK SERVICES IN A HOSPITAL SETTING.

Tuan Minh Nguyen; Hai Trung Nguyen; Anh Thi Le

Purpose: This study aims to explore the utilization patterns of social work consulting services by patients within a hospital setting and assess patient satisfaction with these services to identify areas for improvement and enhance patient care and support. Methods: Utilizing a convenience sample of 130 patients from Trung Vuong Hospital, we conducted a survey to investigate patients' engagement with social work consulting services and their satisfaction levels. The study employed descriptive statistics data analysis. Results: The findings revealed that the most utilized social work service is patient orientation upon hospital entry (88.4%), highlighting the importance of initial patient support. However, specialized services, such as support for victims of violence (1.6%) and coordination with organizations for social work (1.6%), are significantly underutilized, with many patients citing a lack of perceived need. Patient satisfaction was highest for emergency support services (mean=4.50), suggesting the value of social work in addressing critical needs, while routine services like patient orientation received slightly lower satisfaction scores. Conclusion: The study underscores the critical role of social workers in healthcare, particularly in patient orientation and emergency support. There is a clear need for increased awareness among patients about the range of available social work services and for more patient-centered approaches to enhance engagement and satisfaction. The findings advocate for healthcare settings to prioritize personalized and comprehensive orientation services and address barriers to accessing specialized social work support.

PATIENT satisfaction; JOB satisfaction; SOCIAL services; CONVENIENCE sampling (Statistics); SOCIAL workers

ASEAN Journal of Psychiatry, 2024, Vol 25, Issue 3, p1

2231-7805

Academic Journal

10.54615/2231-7805.47348