Performance indicators of the process of reformulating UFRN's academic projects.

Silva Souza, Janilda; Ferraz da Silva Tacconi, Marli de Fátima

Goal: The objective was to create a measurement system for the process of reformulating the work plan and the plan for the employment of UFRN's academic projects' financial resources. Methodology/approach: This is an exploratory and descriptive research, with a qualitative approach, using action research as a technical procedure, in which workshops, document analysis, participant observation, and content analysis were adopted. Originality/relevance: The public organization must manage its processes, promoting more efficiency, effectiveness, and agility, so that it can offer a better return to the stakeholders, contributing to the fulfillment of its organizational objectives. Main findings: A modeling of the reformulation process (as-is) was carried out, resulting in the proposal of five key performance indicators. During the discussion about the indicators, some improvements, which will provide greater efficiency to the process, were identified and already implemented. The transformation of processes was evident, even before the implementation of the indicators, allowing a better provision of services and greater alignment with organizational objectives. Theoretical contributions: The study demonstrates how the collaborative creation of measurement systems and performance indicators can improve processes in public institutions. The application of BPMN and participatory action reinforce the importance of modeling for organizational efficiency and alignment. Management contributions: The study shows how the implementation of indicators improves efficiency, reduces rework and increases productivity. By promoting clearer and less bureaucratic processes, the study contributes to greater user satisfaction and employee commitment in public management.

ORGANIZATIONAL goals; JOB satisfaction; PUBLIC administration; PARTICIPANT observation; PUBLIC institutions

Revista de Ciências da Administração, 2024, Vol 26, Issue 66, p1

1516-3865

Academic Journal

10.5007/2175-8077.2024.e89826