Works matching DE "CUSTOMER experience"
Results: 1031
Factors driving the adoption of AI-powered marketing in financial services: a practitioner field study.
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- Decision (0304-0941), 2025, v. 52, n. 1, p. 17, doi. 10.1007/s40622-025-00429-z
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- Article
Decoding millennial's online apparel shopping: the role of e-commerce experience as a mediator and income as a moderator.
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- Decision (0304-0941), 2025, v. 52, n. 1, p. 55, doi. 10.1007/s40622-025-00425-3
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- Article
May the force be with you: Star Wars and the gamified hotel journey.
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- Scandinavian Journal of Hospitality & Tourism, 2024, v. 24, n. 1, p. 123, doi. 10.1080/15022250.2024.2372305
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- Article
The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics.
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- Journal of Travel & Tourism Marketing, 2024, v. 41, n. 4, p. 659, doi. 10.1080/10548408.2024.2333411
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- Article
Understanding the complexities of omnichannel retailing through a service-dominant logic framework: exploring the role of digitalization in the retail ecosystem.
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- International Review of Retail, Distribution & Consumer Research, 2024, v. 34, n. 5, p. 669, doi. 10.1080/09593969.2024.2347931
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- Article
Omnichannel marketing: a systematic review and research agenda.
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- 2024
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- Literature Review
Consumer-facing technology in retailing: how technology shapes customer experience in physical and digital stores.
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- International Review of Retail, Distribution & Consumer Research, 2024, v. 34, n. 2, p. 123, doi. 10.1080/09593969.2024.2344152
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- Article
The link between consumer-facing technologies and customer experience in physical retail environments: a critical literature review.
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- 2024
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- Literature Review
Routine outcome monitoring and feedback in alcohol and other drug treatment: A qualitative study of client perspectives on implementation.
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- Drug & Alcohol Review, 2025, v. 44, n. 1, p. 226, doi. 10.1111/dar.13962
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- Article
Authenticity and Conflicting Identity Goals: How Consumers Protect Their "Authentic Self" While Consuming Inauthentic Marketplace Offerings.
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- Psychology & Marketing, 2025, v. 42, n. 4, p. 1146, doi. 10.1002/mar.22170
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- Article
Authenticity Perceptions of Informational and Transformational Advertising: Decoding the Role of Construal Level Mindset.
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- Psychology & Marketing, 2025, v. 42, n. 3, p. 817, doi. 10.1002/mar.22153
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- Article
Engaging Consumers With Virtual Reality: A Moderation Role of Product Types and Consumption Orientations.
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- Psychology & Marketing, 2025, v. 42, n. 3, p. 655, doi. 10.1002/mar.22144
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- Article
Smart Packaging Main Trends.
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- Ovidius University Annals, Series Economic Sciences, 2024, v. 24, n. 2, p. 443
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- Article
The Mobile Revolution: Understanding the Impact of Mobile Apps on Consumer Behavior.
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- Ovidius University Annals, Series Economic Sciences, 2024, v. 24, n. 2, p. 355
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- Article
Impact of the expected B2B internal customer experience on intention to adopt artificial intelligence (AI).
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- Journal of Global Scholars of Marketing Science, 2025, v. 35, n. 2, p. 180, doi. 10.1080/21639159.2025.2465299
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- Article
THE INFLUENCE OF CHATBOT INFORMATION SYSTEMS ON CUSTOMER EXPERIENCE AND SOCIAL MEDIA ENGAGEMENT IN MARKETPLACES.
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- Indonesian Journal of Business & Entrepreunership, 2025, v. 11, n. 1, p. 16, doi. 10.17358/IJBE.11.1.16
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- Article
Enhance Customer Accessibility and Engagement With Utility Resources.
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- Journal: American Water Works Association, 2025, v. 117, n. 3, p. 65, doi. 10.1002/awwa.2423
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- Article
IMPACTO DO ATENDIMENTO NA QUALIDADE PERCEBIDA: COMO PRÁTICAS EFICAZES MELHORAM A SATISFAÇÃO DO CLIENTE.
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- Revista Foco (Interdisciplinary Studies Journal), 2025, v. 18, n. 1, p. 1, doi. 10.54751/revistafoco.v18n1-082
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- Article
Using SWP to Transform the Customer Experience.
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- Organization Development Review, 2025, v. 57, n. 1, p. 25
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- Article
Creating Equity by Design: A Conceptual Framework for Marketplace Inclusion.
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- Journal of Public Policy & Marketing, 2025, v. 44, n. 2, p. 214, doi. 10.1177/07439156251315371
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- Article
Personalized recognition system in online shopping by using deep learning.
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- EAI Endorsed Transactions on Internet of Things, 2024, v. 10, p. 1, doi. 10.4108/eetiot.4810
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- Article
Michelin Yeşil Yıldızı'na Sahip Restoranlarla İlgili Müşteri Deneyim ve Algılamalarının Analizi: Google Haritalar Örneği.
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- Igdir University Journal of Social Sciences / Iğdır Üniversitesi Sosyal Bilimler Dergisi, 2025, n. 38, p. 118, doi. 10.54600/igdirsosbilder.1496079
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- Article
La cocréation de valeur comme prédicteur du comportement post-consommation: Cas des banques participatives au Maroc.
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- European Review of Service Economics & Management / Revue Européenne d'Economie et Management des Services, 2024, n. 18, p. 49
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- Article
Involving users in the development of a modeling language for customer journeys.
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- Software & Systems Modeling, 2023, v. 22, n. 5, p. 1589, doi. 10.1007/s10270-023-01081-w
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- Article
A Practice Benefits From Office Technology Only When Its Patients Do.
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- Compendium of Continuing Education in Dentistry (15488578), 2021, v. 42, n. 9, p. 492
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- Article
Serverless streaming for emerging media: towards 5G network-driven cost optimization: A real-time adaptive streaming FaaS service for small-session-oriented immersive media.
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- Multimedia Tools & Applications, 2022, v. 81, n. 9, p. 12211, doi. 10.1007/s11042-020-10219-7
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- Article
A difference of multimedia consumer's rating and review through sentiment analysis.
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- Multimedia Tools & Applications, 2021, v. 80, n. 26/27, p. 34625, doi. 10.1007/s11042-020-08820-x
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- Article
Antecedents of cave visitors' revisit intentions in the context of self-determination theory: a case study on Dupnisa Cave visitors in Turkey.
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- Current Issues in Tourism, 2025, v. 28, n. 5, p. 689, doi. 10.1080/13683500.2024.2337280
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- Article
Personalizing guest experience with generative AI in the hotel industry: there's more to it than meets a Kiwi's eye.
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- Current Issues in Tourism, 2025, v. 28, n. 4, p. 527, doi. 10.1080/13683500.2023.2300030
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- Article
The importance of co-creation experience: online accommodation platforms.
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- Current Issues in Tourism, 2024, v. 27, n. 22, p. 3715, doi. 10.1080/13683500.2023.2271634
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- Article
Developing a brand heritage model for time-honoured brands: extending signalling theory.
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- Current Issues in Tourism, 2022, v. 25, n. 10, p. 1570, doi. 10.1080/13683500.2021.1926441
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- Article
The impact of social media influencers on travel decisions: the role of trust in consumer decision journey.
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- Current Issues in Tourism, 2022, v. 25, n. 5, p. 823, doi. 10.1080/13683500.2021.1895729
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- Article
C2C co-creation of inclusive tourism experiences for customers with disability in a shared heritage context experience.
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- Current Issues in Tourism, 2021, v. 24, n. 21, p. 3072, doi. 10.1080/13683500.2020.1863923
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- Article
THE INFLUENCE OF CUSTOMER EXPERIENCE AND BRAND AWARENESS ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION (EMPIRICAL STUDY: YOSHINOYA RESTAURANT CUSTOMERS IN DKI JAKARTA).
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- Journal Research of Social Science, Economics & Management, 2023, v. 3, n. 2, p. 323, doi. 10.59141/jrssem.v3i02.542
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- Article
Evaluating service quality in Indonesian rural tourism: The RURALQUAL model approach.
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- Journal of Enterprise & Development (JED), 2024, v. 6, n. 2, p. 436
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- Article
CUSTOMERS PERCEPTION OF HOTEL SERVICE QUALITY IN BATON ROUGE METROPOLITAN AREA IN LOUISIANA: HOTEL REBRANDING DURING COVID-19 PANDEMIC.
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- International Journal of Management, Marketing & Decision Science (IJMMDS), 2021, v. 1, n. 1, p. 78
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- Article
Factors influencing customer experience value in shopping malls.
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- Journal of Contemporary Management (1815-7440), 2022, v. 19, n. 2, p. 1, doi. 10.35683/jcm21067.160
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- Article
Online Innovation and Buyback Intent In The Training Industry: The Mediating Effect with Customer Experience.
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- Journal of Syntax Transformation, 2024, v. 5, n. 10, p. 1152, doi. 10.46799/jst.v5i10.1011
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- Article
GASTRONOMY TRENDS AS A STRATEGIC FACTOR IN CUSTOMER SATISFACTION MANAGEMENT.
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- Folia Geographica, 2023, v. 65, n. 2, p. 5
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- Publication type:
- Article
Mitigating Burnout Through Organizational Justice: Customer Support Workers' Experiences of Customer Injustice and Emotional Labor.
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- Management Communication Quarterly, 2021, v. 35, n. 4, p. 497, doi. 10.1177/08933189211012040
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- Publication type:
- Article
ANÁLISE DAS PEQUENAS EMPRESAS SOBRE A EXPERIÊNCIA DO CLIENTE COMO DIFERENCIAL DA QUALIDADE DE PRODUTOS E SERVIÇOS.
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- Revista Foco (Interdisciplinary Studies Journal), 2023, v. 16, n. 3, p. 1, doi. 10.54751/revistafoco.v16n3-095
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- Publication type:
- Article
Employee Experience Models - a Comparative Analysis. Notes on the Methodology of Global Research on Employees' Experiences and Their Perceptions of the Meaning of Work.
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- Acta Universitatis Lodziensis. Folia Oeconomica, 2023, v. 3, n. 364, p. 52, doi. 10.18778/0208-6018.364.04
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- Article
ديناميكيات املعرفة ودورها يف حتقيق إدارة جتربة الزبون.
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- Journal of Baghdad College of Economic Sciences University, 2023, n. 72, p. 13
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- Article
More than just the spice of life: Using variety as a signal for change and diversification.
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- Consumer Psychology Review, 2022, v. 5, n. 1, p. 87, doi. 10.1002/arcp.1078
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- Article
Custom thumbnails: The changing face of personalisation strategies on Netflix.
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- Convergence: The Journal of Research into New Media Technologies, 2022, v. 28, n. 3, p. 737, doi. 10.1177/13548565211064520
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- Article
Experiencia del cliente, confianza y lealtad de los millennials en el sector bancario de la ciudad de Cuenca-Ecuador.
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- Retos, Revista de Ciencias Administrativas y Económicas, 2021, v. 11, n. 22, p. 287, doi. 10.17163/ret.n22.2021.06
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- Article
Application of Artificial Intelligence in E-commerce.
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- Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2023, v. 12, n. 3, p. 84, doi. 10.56065/IJUSV-ESS/2023.12.3.84
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- Article
The Personalization in Modern Retailing.
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- Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2023, v. 12, n. 3, p. 62, doi. 10.56065/IJUSV-ESS/2023.12.3.62
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- Article
Customer Experience Aspects of Gen Z in Tourism Travels.
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- Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2023, v. 12, n. 2, p. 181, doi. 10.56065/IJUSV-ESS/2023.12.2.181
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- Publication type:
- Article
The Positive Customer Experience as a Factor for Guest Satisfaction and Loyalty.
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- Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2023, v. 12, n. 2, p. 107, doi. 10.56065/IJUSV-ESS/2023.12.2.107
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- Publication type:
- Article