Works matching DE "CUSTOMER satisfaction research"
Results: 501
A STUDY ON CUSTOMER SATISFACTION ACROSS INFORMATION SEARCH BEHAVIOR TYPOLOGY.
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- Gadjah Mada International Journal of Business, 2008, v. 10, n. 1, p. 25, doi. 10.22146/gamaijb.5585
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Exploratory Study of Korean Traditional Food, Rice Cakes’ Product Attributes, and Customers’ Satisfaction and Loyalty.
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- Journal of Culinary Science & Technology, 2014, v. 12, n. 4, p. 339, doi. 10.1080/15428052.2014.904836
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A HISTORICAL REVIEW AND FUTURE RESEARCH AGENDA FOR THE FIELD OF CONSUMER SATISFACTION, DISSATISFACTION, & COMPLAINING BEHAVIOR.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2015, v. 28, p. 5
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AN EXPLORATORY INVESTIGATION INTO THE ANTECEDENTS OF SATISFACTION, BRAND ATTITUDE, AND LOYALTY WITHIN THE (B2B) ECRM INDUSTRY.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 24
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VALUE, SATISFACTION, AND LOYALTY: AN EVOLVING CONCEPTUALIZATION.
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- Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014, v. 27, p. 19
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SPANISH TRAVELERS' EXPECTATIONS OF SERVICE ENCOUNTERS IN DOMESTIC AND INTERNATIONAL SETTINGS.
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- Tourism Culture & Communication, 2014, v. 14, n. 2, p. 117, doi. 10.3727/109830414X14133839512703
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IMPACT OF GROUP PACKAGE TOUR DIMENSIONS ON CUSTOMER SATISFACTION (AN ANNS APPLICATION).
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- Tourism Analysis, 2015, v. 20, n. 6, p. 619, doi. 10.3727/108354215X14464845877913
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VALIDATING A STRUCTURAL MODEL OF DESTINATION IMAGE, SATISFACTION, AND LOYALTY ACROSS GENDER AND AGE: MULTIGROUP ANALYSIS WITH PLS-SEM.
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- Tourism Analysis, 2015, v. 20, n. 6, p. 577, doi. 10.3727/108354215X14464845877797
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MODERATING EFFECTS OF TOURISTS' NOVELTY-SEEKING TENDENCIES ON THE RELATIONSHIP BETWEEN SATISFACTION AND BEHAVIORAL INTENTION.
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- Tourism Analysis, 2015, v. 20, n. 5, p. 511, doi. 10.3727/108354215X14411980111415
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ARE TRAVEL PURCHASES MORE SATISFACTORY THAN NONTRAVEL EXPERIENTIAL PURCHASES AND MATERIAL PURCHASES? AN EXPLORATORY STUDY.
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- Tourism Analysis, 2015, v. 20, n. 5, p. 487, doi. 10.3727/108354215X14411980111334
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CUSTOMIZATION BRIDGES THE GAP BETWEEN TOURIST KNOWLEDGE AND SATISFACTION.
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- Tourism Analysis, 2015, v. 20, n. 5, p. 475, doi. 10.3727/108354215X14411980111299
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THE SIMULTANEOUS EFFECT OF EMOTIONAL AND RATIONAL RESPONSE ON TOURISTS' INTENDED BEHAVIOR.
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- Tourism Analysis, 2014, v. 19, n. 4, p. 517, doi. 10.3727/108354214X14090817031279
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DETERMINING INDICATORS OF MOUNTAIN DESTINATION DEVELOPMENT.
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- Tourism Analysis, 2014, v. 19, n. 4, p. 441, doi. 10.3727/108354214X14090817031071
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THE AFFECTIVE-PSYCHOLOGICAL PROCESS OF FESTIVAL VISITOR LOYALTY FORMATION.
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- Tourism Analysis, 2014, v. 19, n. 3, p. 377, doi. 10.3727/108354214X14029467968727
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MOBILE ETHNOGRAPHY: A PIONEERING RESEARCH APPROACH FOR CUSTOMER-CENTERED DESTINATION MANAGEMENT.
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- Tourism Analysis, 2014, v. 19, n. 4, p. 491, doi. 10.3727/108354214X14090817031198
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VISITOR SATISFACTION AND PLACE ATTACHMENT IN NATIONAL PARKS.
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- Tourism Analysis, 2014, v. 19, n. 3, p. 287, doi. 10.3727/108354214X14029467968402
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TECHNOLOGY-ENABLED SERVICES: IMPORTANCE AND ROLE OF TECHNOLOGY READINESS.
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- Tourism Analysis, 2014, v. 19, n. 1, p. 19, doi. 10.3727/108354214X13927625340118
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EXPLORING DESTINATION SATISFACTION: A CASE OF KIZKALESI, TURKEY.
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- Tourism Analysis, 2008, v. 13, n. 5/6, p. 473, doi. 10.3727/108354208788160504
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A neuro-fuzzy based approach to affective design.
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- International Journal of Advanced Manufacturing Technology, 2009, v. 40, n. 5/6, p. 425, doi. 10.1007/s00170-007-1367-3
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Evaluation of design alternatives in collaborative development and production of modular products.
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- International Journal of Advanced Manufacturing Technology, 2007, v. 33, n. 11/12, p. 1065, doi. 10.1007/s00170-006-0548-9
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Editors' Comments.
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- Newspaper Research Journal, 2008, v. 29, n. 3, p. 1, doi. 10.1177/073953290802900101
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Net Promoter Score Fails the Test.
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- Marketing Research, 2008, v. 20, n. 4, p. 28
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The Relationship Continuum.
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- Marketing Research, 2008, v. 20, n. 4, p. 18
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'Reading' in the digital environment.
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- Learned Publishing, 2012, v. 25, n. 2, p. 93, doi. 10.1087/20120203
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Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement.
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- Journal of Management in Engineering, 2014, v. 30, n. 1, p. 10, doi. 10.1061/(ASCE)ME.1943-5479.0000183
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THE RELATIONSHIP BETWEEN VARIOUS ASPECTS OF THE ELECTRICITY DISTRIBUTION COMPANY'S PERFORMANCE AND CUSTOMERS' SATISFACTION AS WELL AS THEIR PERCEIVED JUSTICE.
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- International Journal of Organizational Leadership, 2014, v. 3, n. 1, p. 8, doi. 10.33844/ijol.2014.60273
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Alternative Dispute Resolution for Consumer Cases: Are Divergences an Obstacle to Effective Access to Justice?
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- International Public Administration Review / Mednarodna Revija za Javno Upravo, 2014, v. 12, n. 4, p. 39, doi. 10.17573/ipar.2014.4.a02
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An Empirical Study on Behavioral Intent of Consumers in Online Shopping.
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- Business Perspectives & Research, 2013, v. 2, n. 1, p. 13, doi. 10.1177/2278533720130102
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MEASURING SERVICE QUALITY OF HOTEL ESTABLISHMENTS ON THE BASE OF GAP MODEL WITH EMPHASIS OF DIMENSION OF SERVICE RELIABILITY.
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- Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2013, n. 304, p. 247
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MASKING PROBLEM IN IDENTIFICATION OF SERVICE QUALITY DETERMINANTS WITH AN APPLICATION OF THE CART MODEL -- AN EXAMPLE OF THE PUBLIC SERVICES QUALITY RESEARCH IN POLAND.
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- Econometrics / Ekonometria, 2013, n. 41, p. 24
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The Dynamics of Pre- and Post-purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models.
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- Decision Sciences, 2015, v. 46, n. 6, p. 1109, doi. 10.1111/deci.12176
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Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
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- Decision Sciences, 2014, v. 45, n. 1, p. 5, doi. 10.1111/deci.12056
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Transaction-Specific Investments, Relational Norms, and ERP Customer Satisfaction: A Mediation Analysis*.
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- Decision Sciences, 2013, v. 44, n. 4, p. 679, doi. 10.1111/deci.12033
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KİŞİYE ÖZEL GİYSİLER İÇİN VÜCUDA UYGUNLUK ANALİZİ.
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- Journal of Textiles & Engineers / Tekstil ve Mühendis, 2013, v. 20, n. 90, p. 42, doi. 10.7216/130075992013209005
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Acceptance and Usability of Different Sunscreen Formulations among Outdoor Workers: A Randomized, Single-blind, Cross-over Study.
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- Acta Dermato-Venereologica, 2014, v. 94, n. 2, p. 152, doi. 10.2340/00015555-1667
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UM ESTUDO SOBRE A SATISFAÇÃO DO CONSUMIDOR ESPORTIVO QUE FREQUENTA ESTÁDIOS DE FUTEBOL EM BELO HORIZONTE.
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- Revista Eletrônica de Ciência Administrativa, 2013, v. 12, n. 1, p. 121, doi. 10.5329/RECADM.2013004
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THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES.
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- Revista de Turism - Studii si Cercetari in Turism, 2013, n. 15, p. 6
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CAN GOOD CITIZENS LEAD THE WAY IN PROVIDING QUALITY SERVICE? A FIELD QUASI EXPERIMENT.
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- Academy of Management Journal, 2001, v. 44, n. 5, p. 988, doi. 10.5465/3069442
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EXPLORING LUO-DONG HOME STAY AND TOURIST SATISFACTION.
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- International Journal of Organizational Innovation, 2016, v. 8, n. 3, p. 271
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SERVICESCAPE, SERVICE CONVENIENCE, AND SERVICE EVALUATION IN FOOD AND BEVERAGE INDUSTRY.
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- International Journal of Organizational Innovation, 2016, v. 8, n. 3, p. 262
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A STUDY OF THE RELATIONSHIP AMONG SERVICE INNOVATION, CUSTOMER VALUE AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY OF THE HOTEL INDUSTRY IN TAIWAN.
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- International Journal of Organizational Innovation, 2012, v. 4, n. 3, p. 98
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USER SATISFACTION WITH MOBILE SERVICES IN PAKISTAN.
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- International Journal of Organizational Innovation, 2009, v. 1, n. 4, p. 44
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Customer Satisfaction in Indian Hospitals: Moderators and Mediators.
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- Quality Management Journal, 2015, v. 22, n. 1, p. 10, doi. 10.1080/10686967.2015.11918416
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Factors Associated With Americans' Ratings of Health Care Quality: What Do They Tell Us About the Raters and the Health Care System?
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- Journal of Health Communication, 2010, v. 15, p. 147, doi. 10.1080/10810730.2010.522692
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A ROUGH SET APPROACH FOR CUSTOMER SEGMENTATION.
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- Data Science Journal, 2014, v. 13, p. 1, doi. 10.2481/dsj.13-019
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Understanding Media Satisfaction: Development and Validation of an Affect-Based Scale.
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- Atlantic Journal of Communication, 2011, v. 19, n. 3, p. 169, doi. 10.1080/15456870.2011.584508
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The Similarities Between Volunteer Behavior and Consumer Behavior: A Study of Volunteer Retention.
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- Journal of Extension, 2013, v. 51, n. 6, p. 30, doi. 10.34068/joe.51.06.19
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A multi-national satisfaction analysis: An application on tourists in Antalya.
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- Tourism (13327461), 2013, v. 61, n. 4, p. 347
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The Dimensionality of Customer Satisfaction Survey Responses and Implications for Driver Analysis.
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- Marketing Science, 2013, v. 32, n. 4, p. 533, doi. 10.1287/mksc.2013.0779
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The Automobile Buyer After the Purchase.
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- Journal of Marketing, 1967, v. 31, n. 3, p. 12, doi. 10.2307/1249023
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