ANÁLISE DOS FATORES DE RESISTÊNCIA NA IMPLANTAÇÃO DE SISTEMAS DE INFORMAÇÃO NA MANUFATURA DE ELETRÓNICOS.

de Oliveira, Marcelo Marques; Ponchio, Mateus Canniatti; Neto, Mario Sacomano; Pizzinatto, Nadia Kassouf

The objective of this paper is to analyze the resistance factors experienced by employees of an electronics manufacturing plant located in the region of Campinas (SP), following the implementation of an information technology (IT) project. The substantive contribution to literature that this paper offers consists of the description of relationships among resistance factors and firm characteristics in order to support propositions of approaches that could ease acceptance to new information systems, thus reducing employee's resistance. Results suggest that a set of factors, such as management of the employee's expectations and perception of power redistribution, are positively related to resistance to its acceptance. In the final section, recommendations for future research are presented.

CAMPINAS (Sao Paulo, Brazil); SAO Paulo (Brazil : State); BRAZIL; INFORMATION technology projects; ELECTRONICS plants; EMPLOYEES

Revista de Gestão da Tecnologia e Sistemas de Informação / Journal of Information Systems & Technology Management, 2009, Vol 6, Issue 3, p507

1809-2640

Academic Journal

10.4301/S1807-17752009000300007