Aim: to elucidate meanings and behaviors of parents in supporting adolescents during the COVID-19 pandemic. Methodology: qualitative study supported by Symbolic Interactionism and Content Analysis in thematic modality. A semi-structured interview was adopted with 10 women who were mothers of adolescents aged between 12 and 15 years old, based on the snowball strategy. Data collection was mainly held in 2021. The study was approved by the Ethics Committee. Results: The women revealed weakened relations with the adolescents, with difficulties in talking openly with them about concerns regarding observed behaviors, especially those suggestive of psychological distress or considered inappropriate. This was due to the understanding that they were facing overlapping changes, those typical of adolescence and those imposed by social isolation. They reported little paternal participation in establishing the care of adolescents. Concluding remarks: The family is understood as a support nucleus for the adolescent, but felt little empowered and prepared for this action, an aspect that highlights the urgency of welcoming the family by professionals with a view to expanding the welcoming of adolescence.