However, there is a scarcity of literature at the micro-level where the "rubber hits the road" - where GP-led, multi-stakeholder teams operate, and patients interact with, general practice clinics and their staff. A perfect storm of an ageing general practice workforce,[1] SP , sp [2] a declining interest in general practice as a career,[1] and widespread burnout exacerbated by the COVID-19 pandemic[3] leaves general practice in a precarious position worldwide.