Works matching DE "CUSTOMER experience"

Results: 1111

Understanding the Nexus of Marketing and Artificial Intelligence (AI): Customer Experience is of the Essence.

Published in:

International Journal of Supply & Operations Management, 2025, v. 12, n. 2, p. 236, doi. 10.22034/ijsom.2025.110285.3017

By:

Mahyari, Mostafa Esmaeili;
Irani, Hamid Reza;
Nourmandipour, Vahid;
Nozari, Hamed

Publication type:

Article

The Role of Artificial Intelligence in Personalizing Social Media Marketing Strategies for Enhanced Customer Experience.

Published in:

Behavioral Sciences (2076-328X), 2025, v. 15, n. 5, p. 700, doi. 10.3390/bs15050700

By:

Beyari, Hasan;
Hashem, Tareq

Publication type:

Article

Advancing Workplace Efficiency: A Motivated Information Management-Based Model for Information Consumer Experience.

Published in:

Applied Sciences (2076-3417), 2025, v. 15, n. 10, p. 5707, doi. 10.3390/app15105707

By:

Godoy, María Paz;
Rusu, Cristian;
Granollers, Toni;
Hatibovic, Fuad;
König, Luisa

Publication type:

Article

Integrating Customer Experience (CX) in Sustainable Product Life Cycle.

Published in:

Sustainability (2071-1050), 2025, v. 17, n. 10, p. 4503, doi. 10.3390/su17104503

By:

Mitrache, Alina Ioana;
Severin, Irina;
Purnichescu Purtan, Raluca;
Lascu, Elena

Publication type:

Article

Sociocultural context of SMART recovery in Singapore: A qualitative exploration of members and facilitators perspectives and experiences.

Published in:

Drug & Alcohol Review, 2025, v. 44, n. 4, p. 961, doi. 10.1111/dar.14048

By:

Tan, Wan Jie;
Larance, Briony;
Schweickle, Matthew J.;
Lim, Angie S. X.;
Lowe, Kate;
Kelly, Peter J.

Publication type:

Article

Alan Fuller CIO, Utah.

Published in:

Government Technology, 2025, v. 38, n. 2, p. 28

By:

KNELL, NOELLE

Publication type:

Article

Why Wait? Simple Strategies Put AI and ML Within Reach.

Published in:: 2021
Publication type:: Interview

From Call Center to 'Experience' Center.

Published in:: 2021
Publication type:: Interview

Making the cut: the embodiment of experience in hair salons.

Published in:

Marketing Theory, 2024, v. 24, n. 4, p. 663, doi. 10.1177/14705931231209659

By:

Oshima, Sae;
Llewellyn, Nick

Publication type:

Article

Onflow and consumption: Affect and first encounters.

Published in:

Marketing Theory, 2022, v. 22, n. 4, p. 623, doi. 10.1177/14705931221116406

By:

Lonergan, Paddy;
Patterson, Maurice;
Lichrou, Maria

Publication type:

Article

Customer experiences in crisis situations: An agency-structure perspective.

Published in:

Marketing Theory, 2022, v. 22, n. 4, p. 539, doi. 10.1177/14705931221104520

By:

Tronvoll, Bård;
Edvardsson, Bo

Publication type:

Article

Çevrimiçi Müşteri Deneyiminin Çevrimiçi Müşteri Sadakati Üzerine Etkisi.

Published in:

Current Perspectives in Social Sciences, 2025, v. 29, n. 1, p. 120, doi. 10.53487/atasobed.1466292

By:

KALENDER, Gülşah;
ÖZTÜRK, Abdülkadir

Publication type:

Article

FACTORS AFFECTING CUSTOMER'S INTENTION TO RETURN TO THE MOVIE AFTER REOPENING DURING THE COVID-19 PANDEMIC.

Published in:

Devotion: Journal of Research & Community Service, 2022, v. 3, n. 13, p. 2388, doi. 10.36418/dev.v3i13.284

By:

Meydiana, Kesya;
Rifqa, Muhammad;
Raharjo, Titis Sapto

Publication type:

Article

LEVERAGING LRFM ANALYSIS AND SYNTHETIC DATA FOR CUSTOMER SEGMENTATION USING K-MEANS CLUSTERING.

Published in:

Eduvest: Journal Of Universal Studies, 2025, v. 5, n. 2, p. 3001, doi. 10.59188/eduvest.v5i2.50263

By:

Muhibuddin;
Nababan, Erna Budhiarti;
Fahmi

Publication type:

Article

PROPOSED MARKETING STRATEGY TO INCREASE SALES PERFORMANCE (CASE STUDY: PT. LAKU EMAS INDONESIA).

Published in:

Eduvest: Journal Of Universal Studies, 2023, v. 3, n. 10, p. 1821, doi. 10.59188/eduvest.v3i10.929

By:

Prasetya, Indra

Publication type:

Article

THE INFLUENCE OF CUSTOMER EXPERIENCE AND BRAND AWARENESS ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION (EMPIRICAL STUDY: YOSHINOYA RESTAURANT CUSTOMERS IN DKI JAKARTA).

Published in:

Journal Research of Social Science, Economics & Management, 2023, v. 3, n. 2, p. 323, doi. 10.59141/jrssem.v3i02.542

By:

Tanudjaja, Arvian Yoel;
Sugiyanto, Liem Bambang

Publication type:

Article

Evaluating service quality in Indonesian rural tourism: The RURALQUAL model approach.

Published in:

Journal of Enterprise & Development (JED), 2024, v. 6, n. 2, p. 436

By:

Muzayanah, Fety Nurlia;
Miharja, Rediawan;
Tazliqoh, Agustifa Zea

Publication type:

Article

CUSTOMERS PERCEPTION OF HOTEL SERVICE QUALITY IN BATON ROUGE METROPOLITAN AREA IN LOUISIANA: HOTEL REBRANDING DURING COVID-19 PANDEMIC.

Published in:

International Journal of Management, Marketing & Decision Science (IJMMDS), 2021, v. 1, n. 1, p. 78

By:

Kaliba, Aloyce R.

Publication type:

Article

Customer Experience Management: Analysis of Customer Retention in Restaurants in Anambra State, Nigeria.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 1, doi. 10.2478/minib-2023-0013

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

OMNICHANNEL ENVIRONMENT -- PHENOMENA, PROCESSES AND THE DIRECTIONS OF CHANGE.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2022, v. 46, n. 4, p. 17, doi. 10.2478/minib-2022-0019

By:

Bogdan, Gregor;
Gotwald, Beata

Publication type:

Article

A SURVEY ON POLISH CONSUMERS' PERCEPTIONS OF MEAT PRODUCED FROM STEM CELLS IN VITRO.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2021, v. 42, n. 4, p. 61, doi. 10.2478/minib-2021-0021

By:

Popek, Stanislaw;
Pachołek, Bogdan

Publication type:

Article

APPLICATION OF THE DESIGN THINKING METHOD IN CUSTOMER EXPERIENCE MANAGEMENT.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2021, v. 42, n. 4, p. 35, doi. 10.2478/minib-2021-0020

By:

Prorok, Michał;
Kosicka, Izabela

Publication type:

Article

THE ABANDONED E-TAILER SHOPPING CART: FACTORS AND BUSINESS STRATEGIES TO REVERSE THE BARRIERS.

Published in:

Journal of Global Strategic Management, 2021, v. 15, n. 2, p. 45, doi. 10.20460/JGSM.2022.302

By:

MITTAL, Banwari

Publication type:

Article

Using SWP to Transform the Customer Experience.

Published in:

Organization Development Review, 2025, v. 57, n. 1, p. 25

By:

Roach, Alicia;
Hare, Chris

Publication type:

Article

DEEP DISCONNECT?

Published in:: Lean & Six Sigma Review, 2021, v. 21, n. 1, p. 4
Publication type:: Article

Behind the Customer Experience: Translate your customers' journey into financial data to drive business results.

Published in:

Lean & Six Sigma Review, 2020, v. 19, n. 4, p. 10

By:

Goodman, John

Publication type:

Article

Expanding Your Network.

Published in:

Lean & Six Sigma Review, 2019, v. 18, n. 4, p. 2

By:

Kovach, Jamison V.

Publication type:

Article

BÜTÜNCÜL KANAL LOJİSTİKTE MÜŞTERİ DENEYİMİNİN MARKA BAĞLILIĞINA ETKİSİ.

Published in:

Journal of Marketing & Marketing Research / Pazarlama ve Pazarlama Araştırmaları Dergisi, 2024, v. 17, n. 2, p. 259, doi. 10.15659/ppad.17.2.1282336

By:

ŞEREMET, Aliye;
AYDIN, Hatice

Publication type:

Article

Incidents and Impacts on Operator Revenue in the Telecommunications Sector: A Multiple Case-Study Approach.

Published in:

Journal of Telecommunications & the Digital Economy, 2024, v. 12, n. 1, p. 65, doi. 10.18080/jtde.v12n1.852

By:

Asiedu, Ernest Marfo

Publication type:

Article

Measuring Overall Customer Experience in a Hospitality Collaborative Consumption Context: Evidence from Airbnb Users.

Published in:

Journal of Telecommunications & the Digital Economy, 2022, v. 10, n. 2, p. 126, doi. 10.18080/jtde.v10n2.504

By:

Machuca, Marta Mas;
Cheikhrouhou, Soumaya;
Bélisle, Deny;
Marimon, Frederic

Publication type:

Article

油炸花生米生产工艺及挥发性风味成分研究.

Published in:

Food Research & Development, 2021, v. 42, n. 24, p. 68, doi. 10.12161/j.issn.1005-6521,202124,010

By:

刘潇潇;
张龙飞;
甘钰培;
马娟;
李文静;
张梦静;
肖丽霞

Publication type:

Article

Sustainability, Technology and Business Models Winners who will Lead the Way in this Unprecedented Era of Change.

Published in:

Review of Professional Management, 2021, v. 19, n. 2, p. 69, doi. 10.20968/rpm/2021/v19/2/167620

By:

Gill, Uday

Publication type:

Article

La cocréation de valeur comme prédicteur du comportement post-consommation: Cas des banques participatives au Maroc.

Published in:: European Review of Service Economics & Management / Revue Européenne d'Economie et Management des Services, 2024, n. 18, p. 49
Publication type:: Article

Exploratory study of the role of sensory factors in the shopping experience.

Published in:

Economic & Managerial Researshes, 2020, v. 14, n. 4, p. 503

By:

Samir, Meradi;
Amel, Graa

Publication type:

Article

A hybrid model for aspect-based sentiment analysis on customer feedback: research on the mobile commerce sector in Vietnam.

Published in:

International Journal of Advances in Intelligent Informatics, 2023, v. 9, n. 2, p. 273, doi. 10.26555/ijain.v9i2.976

By:

Thanh Ho;
Hien Minh Bui;
Thai Kim Phung

Publication type:

Article

Understanding customer experience over time and customer citizenship behavior in retail environment: The mediating role of customer brand relationship strength.

Published in:

Cogent Business & Management, 2024, v. 11, n. 1, p. 1, doi. 10.1080/23311975.2023.2292487

By:

Hoa Pham Thi;
Trong Nghia Ho

Publication type:

Article

The impacts of omnichannel retailing properties on customer experience and brand loyalty: A study in the banking sector.

Published in:

Cogent Business & Management, 2023, v. 10, n. 2, p. 1, doi. 10.1080/23311975.2023.2244765

By:

Xuan, Quynh Tran;
Truong, Hanh T.H.;
Quang, Tri Vo

Publication type:

Article

Improving customer experience in the cruise industry in the post pandemic era.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2143309

By:

Manolitzas, Panagiotis;
Glaveli, Niki;
Palamas, Stergios;
Grigoroudis, Evangelos;
Zopounidis, Constantin

Publication type:

Article

Impact of fintech over consumer experience and loyalty intentions: an empirical study on Jordanian Islamic Banks.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2141098

By:

Alnsour, Ibrahim Radwan

Publication type:

Article

Customer experience and commitment on eWOM and revisit intention: A case of Taladtongchom Thailand.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2108584

By:

Paisri, Wanwisa;
Ruanguttamanun, Chutima;
Sujchaphong, Narissara

Publication type:

Article

The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2082015

By:

Manyanga, Wilbert;
Makanyeza, Charles;
Muranda, Zororo

Publication type:

Article

Immersive experience and customer responses towards mobile augmented reality applications: The moderating role of technology anxiety.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2063778

By:

Vo, Kim Nhan;
Le, Angelina Nhat Hanh;
Thanh Tam, Le;
Ho Xuan, Huong

Publication type:

Article

Toward customer hyper-personalization experience — A data-driven approach.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2041384

By:

Valdez Mendia, J. M.;
Flores-Cuautle, J. J. A.

Publication type:

Article

Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda.

Published in:

2024

By:

Baldi, Benedetta;
Confente, Ilenia;
Russo, Ivan;
Gaudenzi, Barbara

Publication type:

Literature Review

Customer experience orientation: Conceptual model, propositions, and research directions.

Published in:

Journal of the Academy of Marketing Science, 2024, v. 52, n. 6, p. 1560, doi. 10.1007/s11747-024-01031-y

By:

Arkadan, Farah;
Macdonald, Emma K.;
Wilson, Hugh N.

Publication type:

Article

When the road is rocky: Investigating the role of vulnerability in consumer journeys.

Published in:

Journal of the Academy of Marketing Science, 2024, v. 52, n. 4, p. 1045, doi. 10.1007/s11747-024-01011-2

By:

Sudbury-Riley, Lynn;
Hunter-Jones, Philippa;
Al-Abdin, Ahmed;
Haenlein, Michael

Publication type:

Article

Access-based customer journeys.

Published in:

Journal of the Academy of Marketing Science, 2024, v. 52, n. 1, p. 24, doi. 10.1007/s11747-023-00942-6

By:

Trujillo-Torres, Lez;
Anlamlier, Eda;
Mimoun, Laetitia;
Chatterjee, Lagnajita;
Dion, Delphine

Publication type:

Article

Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance.

Published in:

Journal of the Academy of Marketing Science, 2023, v. 51, n. 5, p. 1046, doi. 10.1007/s11747-023-00923-9

By:

Homburg, Christian;
Tischer, Moritz

Publication type:

Article

Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes.

Published in:

Journal of the Academy of Marketing Science, 2023, v. 51, n. 4, p. 823, doi. 10.1007/s11747-022-00868-5

By:

Zierau, Naim;
Hildebrand, Christian;
Bergner, Anouk;
Busquet, Francesc;
Schmitt, Anuschka;
Marco Leimeister, Jan

Publication type:

Article

Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices.

Published in:

Journal of the Academy of Marketing Science, 2023, v. 51, n. 4, p. 867, doi. 10.1007/s11747-022-00896-1

By:

Bonetti, Francesca;
Montecchi, Matteo;
Plangger, Kirk;
Schau, Hope Jensen

Publication type:

Article