Works matching DE "CUSTOMER service research"
Results: 282
A Qualitative Study on Process Aspects of Complaining in Restaurants.
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- Journal of Culinary Science & Technology, 2015, v. 13, n. 4, p. 330, doi. 10.1080/15428052.2015.1058204
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- Article
MOBILE ETHNOGRAPHY: A PIONEERING RESEARCH APPROACH FOR CUSTOMER-CENTERED DESTINATION MANAGEMENT.
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- Tourism Analysis, 2014, v. 19, n. 4, p. 491, doi. 10.3727/108354214X14090817031198
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- Article
Can Customer Expectations be Measured in Real Time?
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- International Journal of Information Technology & Decision Making, 2016, v. 15, n. 1, p. 119, doi. 10.1142/S0219622015500352
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- Article
The Relationship Continuum.
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- Marketing Research, 2008, v. 20, n. 4, p. 18
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- Article
M/G/c QUEUEING SYSTEMS WITH MULTIPLE CUSTOMER CLASSES: CHARACTERIZATION AND CONTROL OF ACHIEVABLE PERFORMANCE UNDER NONPREEMPTIVE PRIORITY RULES.
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- Management Science, 1988, v. 34, n. 9, p. 1121, doi. 10.1287/mnsc.34.9.1121
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- Article
ALLOCATION OF SERVERS FOR STOCHASTIC SERVICE STATIONS WITH ONE OVERFLOW STATION.
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- Management Science, 1985, v. 31, n. 8, p. 1011, doi. 10.1287/mnsc.31.8.1011
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- Article
MULTI-AGENT CUSTOMER ALLOCATION IN A STOCHASTIC SERVICE SYSTEM.
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- Management Science, 1985, v. 31, n. 6, p. 752, doi. 10.1287/mnsc.31.6.752
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- Article
COMMENTS ON QUEUEING INEQUALITY.
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- Management Science, 1980, v. 26, n. 9, p. 956, doi. 10.1287/mnsc.26.9.956
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- Article
SIMPLE INEQUALITIES FOR MULTISERVER QUEUES.
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- Management Science, 1980, v. 26, n. 9, p. 951, doi. 10.1287/mnsc.26.9.951
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- Article
ON THE MARGINAL BENEFIT OF ADDING SERVERS TO G/ GI/ m QUEUES.
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- Management Science, 1980, v. 26, n. 9, p. 946, doi. 10.1287/mnsc.26.9.946
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- Article
QUEUING PROCESSES AT COMPETING SERVICE FACILITIES.
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- Management Science, 1973, v. 19, n. 9, p. 985, doi. 10.1287/mnsc.19.9.985
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- Article
جودة الخدمات المصرفيّة وأثرها على أداء المصارف: دراسة ميدانيّة في المصارف الأردنيّة (منطقة إربد)
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- Journal of Al-Quds Open University for Research & Studies, 2014, v. 32, n. Part 2, p. 187
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- Publication type:
- Article
OPPORTUNITIES TO IMPROVE MARKETING ACTIVITIES IN COOPERATIVES TRADE IN ORDER TO IMPROVEMENT ITS FUTURE DEVELOPMENT.
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- Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 90
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- Article
INVESTMENTS AND INNOVATIONS IN THE ACTIVITY OF BULGARIAN TOUR OPERATORS.
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- Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 70
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- Article
EDUCATIONAL AND INNOVATIVE TECHNOLOGIES IN TO FORMING NATIONAL COMPETITIVENESS.
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- Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 43
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- Article
SEMANTIC WEB IN E-TOURISM.
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- Management & Education / Upravlenie i Obrazovanie, 2014, v. 10, n. 2, p. 38
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- Article
Improving service quality in America: Lessons learned.
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- Academy of Management Executive, 1994, v. 8, n. 2, p. 32, doi. 10.5465/AME.1994.9503101072
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- Article
Wizerunek a reputacja przedsiębiorstwa. Istota, znaczenie, wzajemne relacje.
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- Education of Economists & Managers / Edukacja Ekonomistow i Menedzerow, 2013, v. 30, n. 4, p. 11, doi. 10.5604/01.3001.0009.4615
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- Article
Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?
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- Decision Sciences, 2015, v. 46, n. 3, p. 623, doi. 10.1111/deci.12142
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- Article
Keep Your Friends Close? Supply Chain Design and Disruption Risk.
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- Decision Sciences, 2015, v. 46, n. 3, p. 491, doi. 10.1111/deci.12138
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- Publication type:
- Article
Does a Supplier's Operational Competence Translate into Financial Performance? An Empirical Analysis of Supplier-Customer Relationships.
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- Decision Sciences, 2015, v. 46, n. 1, p. 101, doi. 10.1111/deci.12117
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- Article
TEDARİK ZİNCİRİ YÖNETİMİNDE BİLGİ SİSTEMLERİ VE DERİ HAZIR GİYİM SEKTÖRÜNE BİR YAZILIM ÖNERİSİ.
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- Journal of Textiles & Engineers / Tekstil ve Mühendis, 2014, v. 21, n. 96, p. 27, doi. 10.7216/130075992014219604
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- Publication type:
- Article
SECONDARY-LINE PRICE DISCRIMINATION UNDER EUROPEAN COMPETITION LAW -- AN ASSESSMENT FROM AN EFFECTS-BASED PERSPECTIVE.
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- Competition Journal / Rekabet Dergisi, 2014, v. 15, n. 3, p. 37
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- Article
An M/G/1 Queue with Server Breakdown and Multiple Working Vavation.
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- Applications & Applied Mathematics, 2015, v. 10, n. 2, p. 678
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- Article
MODELING A DISASTER RELIEF SUPPLY CHAIN WITH ARENA.
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- Journal of International Management Studies, 2014, v. 14, n. 1, p. 93, doi. 10.18374/jims-14-1.12
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- Article
The funding battle: Defending the maintenance budget of a government-owned utility business.
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- Australian Journal of Multi-Disciplinary Engineering, 2014, v. 11, n. 1, p. 37, doi. 10.7158/14488388.2014.11464881
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- Article
Effets du sentiment communautaire virtuel sur la fidélité.
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- Management international / International Management / Gestiòn Internacional, 2015, v. 19, n. 2, p. 189, doi. 10.7202/1030395ar
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- Article
Importance of Organizational Citizenship Behaviors in Enhancing Customer Service Indicators: A Review.
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- IUP Journal of Management Research, 2014, v. 13, n. 1, p. 17
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- Article
Influence of Service Quality on Attitudinal Loyalty in Private Retail Banking: An Empirical Study.
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- IUP Journal of Management Research, 2010, v. 9, n. 4, p. 21
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- Article
A Comparative Study of Service Quality of D'Mart and Apna Bazaar.
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- IUP Journal of Management Research, 2010, v. 9, n. 4, p. 7
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- Article
WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.
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- Academy of Management Journal, 1989, v. 32, n. 2, p. 245, doi. 10.2307/256362
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- Article
Adventure Therapy With Youth.
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- Journal of Experiential Education, 2014, v. 37, n. 1, p. 46, doi. 10.1177/1053825913518895
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- Article
Measuring service content: A scale development.
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- Thunderbird International Business Review, 2006, v. 48, n. 5, p. 643, doi. 10.1002/tie.20114
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- Article
A ROUGH SET APPROACH FOR CUSTOMER SEGMENTATION.
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- Data Science Journal, 2014, v. 13, p. 1, doi. 10.2481/dsj.13-019
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- Article
Repeat Customer Success in Extension.
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- Journal of Extension, 2013, v. 51, n. 6, p. 26, doi. 10.34068/joe.51.06.11
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- Article
Combining benefit-sought segmentation and service quality gap analysis: Case study of Paklenica National Park, Croatia.
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- 2016
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- Publication type:
- Case Study
The effects of family support and work engagement on organizationally valued job outcomes.
- Published in:
- Tourism (13327461), 2015, v. 63, n. 4, p. 447
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- Article
Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone.
- Published in:
- Marketing Science, 2009, v. 28, n. 3, p. 599, doi. 10.1287/mksc.1080.0428
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- Publication type:
- Article
How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach.
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- Marketing Science, 2009, v. 28, n. 3, p. 555, doi. 10.1287/mksc.1080.0424
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- Publication type:
- Article
Service Escape: Profiting from Customer Cancellations.
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- Marketing Science, 2007, v. 26, n. 1, p. 18, doi. 10.1287/mksc.1060.0220
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- Publication type:
- Article
Optimal pricing for a GI/M/k/N queue with several customer types and holding costs.
- Published in:
- Queueing Systems, 2016, v. 82, n. 1/2, p. 103, doi. 10.1007/s11134-015-9457-7
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- Publication type:
- Article
State-dependent M/ G/1 queueing systems.
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- Queueing Systems, 2016, v. 82, n. 1/2, p. 121, doi. 10.1007/s11134-015-9461-y
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- Publication type:
- Article
AS REAÇÕES DOS CONSUMIDORES DIANTE DAS FALHAS DE SERVIÇOS A PARTIR DA TEORIA DA ATRIBUIÇÃO.
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- Revista de Ciências da Administração, 2015, v. 17, n. 41, p. 37, doi. 10.5007/2175-8077.2015v17n41p37
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- Publication type:
- Article
QUALIDADE DE SERVIÇO: UM ESTUDO BIBLIOMÉTRICO NAS BASES DE DADOS INTERNACIONAIS.
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- Revista de Ciências da Administração, 2013, v. 15, n. 36, p. 49, doi. 10.5007/2175-8077.2013v15n36p49
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- Publication type:
- Article
Dynamic pricing with ‘BOGO’ promotion in revenue management.
- Published in:
- International Journal of Production Research, 2016, v. 54, n. 17, p. 5283, doi. 10.1080/00207543.2016.1173250
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- Article
Evaluating long-term service performance under short-term forecast updates.
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- International Journal of Production Research, 2016, v. 54, n. 17, p. 5236, doi. 10.1080/00207543.2016.1165357
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- Article
On the risk-averse optimization of service level in a supply chain under disruption risks.
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- International Journal of Production Research, 2016, v. 54, n. 1, p. 98, doi. 10.1080/00207543.2015.1016192
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- Article
Risk assessment for the supply chain of fast fashion apparel industry: a system dynamics framework.
- Published in:
- International Journal of Production Research, 2016, v. 54, n. 1, p. 28, doi. 10.1080/00207543.2014.997405
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- Publication type:
- Article
A note on minimising total absolute deviation of job completion times on a two-machine no-wait proportionate flowshop.
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- International Journal of Production Research, 2015, v. 53, n. 19, p. 5717, doi. 10.1080/00207543.2014.991843
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- Publication type:
- Article
Comparing concepts for shop floor control of information-processing services in a job shop setting: a case from the financial services sector.
- Published in:
- International Journal of Production Research, 2015, v. 53, n. 4, p. 1168, doi. 10.1080/00207543.2014.950356
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- Publication type:
- Article