Works matching DE "CALL center agents"
Results: 238
Exploring Retaliation as a Coping Strategy in Response to Customer Sexual Harassment.
- Published in:
- Sex Roles, 2014, v. 71, n. 1-2, p. 83, doi. 10.1007/s11199-014-0373-9
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- Publication type:
- Article
Gender and hardiness as predictors of career adaptability: an exploratory study among Black call centre agents.
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- South African Journal of Psychology, 2015, v. 45, n. 1, p. 81, doi. 10.1177/0081246314546346
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- Publication type:
- Article
Portraits of Call Centre Employees: Understanding control and identity work.
- Published in:
- Tamara: Journal for Critical Organization Inquiry, 2015, v. 13, n. 3, p. 5
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- Publication type:
- Article
When the Customer Bites: What Happens to Customer Service Employees?
- Published in:
- Academy of Management Executive, 2004, v. 18, n. 3, p. 158, doi. 10.5465/AME.2004.28561785
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- Publication type:
- Article
Etnografia dos usos sociais do corpo da garota de programa.
- Published in:
- Revista Latinoamericana de Estudios sobre Cuerpos, Emociones y Sociedad, 2011, v. 3, n. 7, p. 7
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- Publication type:
- Article
Work-Life Balance Issues of Women at Call Centers: A Study.
- Published in:
- IUP Journal of Management Research, 2011, v. 10, n. 4, p. 68
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- Publication type:
- Article
Valuing Alternative Work Arrangements.
- Published in:
- American Economic Review, 2017, v. 107, n. 12, p. 3722, doi. 10.1257/aer.20161500
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- Publication type:
- Article
Food Practices and Preferences of Call Center Agents in Selected BPO Companies in Metro Manila.
- Published in:
- Journal of Asian Regional Association for Home Economics, 2016, v. 23, n. 2, p. 52
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- Publication type:
- Article
Working the Night Shift: Women in India's Call Center Industry.
- Published in:
- 2010
- By:
- Publication type:
- Book Review
Stickley Adhesives.
- Published in:
- INFORMS Transactions on Education, 2021, v. 21, n. 2, p. 101, doi. 10.1287/ited.2019.0231cs
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- Publication type:
- Article
The subterranean stream: Communicative capitalism and call centre labour.
- Published in:
- Ephemera: Theory & Politics in Organization, 2010, v. 10, n. 3/4, p. 470
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- Publication type:
- Article
Perceived Job Stress and Health Complaints at a Bank Call Center: Comparison between Inbound and Outbound Services.
- Published in:
- Industrial Health, 2010, v. 48, n. 3, p. 349, doi. 10.2486/indhealth.48.349
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- Publication type:
- Article
Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers.
- Published in:
- Quality & Reliability Engineering International, 2016, v. 32, n. 8, p. 2813, doi. 10.1002/qre.1966
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- Publication type:
- Article
Monitor.
- Published in:
- Occupational Medicine, 2003, v. 53, n. 1, p. 77, doi. 10.1093/occmed/kgq024
- Publication type:
- Article
Why Customer Service Frustrates Consumers: Using a Tiered Organizational Structure to Exploit Hassle Costs.
- Published in:
- Marketing Science, 2019, v. 38, n. 3, p. 500, doi. 10.1287/mksc.2019.1149
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- Publication type:
- Article
تأثير طرق قياس الأداء على رضا ممثلي مراكز الاستشارات الهاتفية في شركات الاتصالات اليمنية.
- Published in:
- Al-Balqa Journal for Research & Studies, 2024, v. 27, n. 2, p. 46, doi. 10.35875/212b3652
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- Publication type:
- Article
Extending the expanded model of organizational identification to occupations.
- Published in:
- Journal of Applied Social Psychology, 2013, v. 43, n. 12, p. 2426, doi. 10.1111/jasp.12190
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- Publication type:
- Article
Call centres and job satisfaction in Italy: employment conditions and socio-biographical patterns.
- Published in:
- International Review of Sociology, 2020, v. 30, n. 1, p. 118, doi. 10.1080/03906701.2020.1724363
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- Publication type:
- Article
Degrees of difference: Do college credentials earned behind bars improve labor market outcomes?
- Published in:
- Criminology, 2024, v. 62, n. 1, p. 129, doi. 10.1111/1745-9125.12364
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- Publication type:
- Article
Designing a call center with an IVR (Interactive Voice Response).
- Published in:
- Queueing Systems, 2010, v. 66, n. 3, p. 215, doi. 10.1007/s11134-010-9193-y
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- Publication type:
- Article
"Helping you to pay us": Rapport management in debt collection call centre encounters.
- Published in:
- Journal of Politeness Research: Language, Behavior, Culture, 2018, v. 14, n. 2, p. 201, doi. 10.1515/pr-2018-0013
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- Publication type:
- Article
Co-creating customer experience through call centre interaction: Interactional achievement and professional face.
- Published in:
- Journal of Politeness Research: Language, Behavior, Culture, 2018, v. 14, n. 2, p. 179, doi. 10.1515/pr-2018-0016
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- Publication type:
- Article
Applying (im)politeness and facework research to professional settings: An introduction.
- Published in:
- Journal of Politeness Research: Language, Behavior, Culture, 2018, v. 14, n. 2, p. 167, doi. 10.1515/pr-2018-0015
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- Publication type:
- Article
Linking Error Management Practices with Call Center Employees' Helping Behaviors and Service Recovery Performance.
- Published in:
- Pakistan Journal of Commerce & Social Sciences, 2017, v. 11, n. 1, p. 184
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- Publication type:
- Article
Designing and Implementing a Navicat Database System for a Call Center.
- Published in:
- International Journal of Advanced Corporate Learning, 2011, v. 4, n. 1, p. 12, doi. 10.3991/ijac.v4i1.1474
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- Publication type:
- Article
QUALITY OF WORK LIFE AMONG THE CALL CENTER WORKERS IN INDIA: A CROSS SECTIONAL STUDY.
- Published in:
- Global Management Review, 2014, v. 9, n. 1, p. 1
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- Publication type:
- Article
Call center service times are lognormal: A Fokker–Planck description.
- Published in:
- Mathematical Models & Methods in Applied Sciences, 2018, v. 28, n. 8, p. 1513, doi. 10.1142/S0218202518500410
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- Publication type:
- Article
INTERVENÇÃO FONOAUDIOLÓGICA PARA CONSULTORES EM UM SERVIÇO DE TELEATENDIMENTO: BEM-ESTAR VOCAL.
- Published in:
- Revista CEFAC, 2010, v. 12, n. 6, p. 936, doi. 10.1590/S1516-18462010005000109
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- Publication type:
- Article
A Bridge Across the Bosphorus: Returned Migrants, their Internet and Media Use and Social Capital.
- Published in:
- Social Science Computer Review, 2010, v. 28, n. 1, p. 118, doi. 10.1177/0894439309334326
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- Publication type:
- Article
AI improved the productivity of a Fortune 500 software company.
- Published in:
- Monthly Labor Review, 2024, p. 1
- By:
- Publication type:
- Article
Plithogenic Analysis of the Psychosocial Perceptions of Call Center Operators in Quito.
- Published in:
- Neutrosophic Sets & Systems, 2024, v. 69, p. 22
- By:
- Publication type:
- Article
A Study of Data Augmentation for ASR Robustness in Low Bit Rate Contact Center Recordings Including Packet Losses †.
- Published in:
- Applied Sciences (2076-3417), 2022, v. 12, n. 3, p. 1580, doi. 10.3390/app12031580
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- Publication type:
- Article
Call Redistribution for a Call Center Based on Speech Emotion Recognition.
- Published in:
- Applied Sciences (2076-3417), 2020, v. 10, n. 13, p. 4653, doi. 10.3390/app10134653
- By:
- Publication type:
- Article
A FINANCIAL PERFORMANCE MEASURING METHOD FOR THE BANK CALL CENTER EMPLOYEES.
- Published in:
- 2013
- By:
- Publication type:
- Case Study
Study of the Link between Personality Disorders and Burnout in Moroccan Call Center Agents.
- Published in:
- Indian Journal of Public Health Research & Development, 2020, v. 11, n. 3, p. 1760
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- Publication type:
- Article
Exploring employee retention and intention to leave within a call centre.
- Published in:
- South African Journal of Human Resource Management, 2018, v. 16, n. 1, p. N.PAG, doi. 10.4102/sajhrm.v16i0.905
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- Publication type:
- Article
THE DEVELOPMENT OF A HASSLE-BASED DIAGNOSTIC SCALE FOR PREDICTING BURNOUT IN CALL CENTRES.
- Published in:
- South African Journal of Human Resource Management, 2009, v. 7, n. 1, p. 92, doi. 10.4102/sajhrm.v7i1.181
- By:
- Publication type:
- Article
Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa.
- Published in:
- SAJIP: South African Journal of Industrial Psychology, 2013, v. 39, n. 2, p. 1, doi. 10.4102/sajip.v39i2.1071
- By:
- Publication type:
- Article
A human capital predictive model for agent performance in contact centres.
- Published in:
- SAJIP: South African Journal of Industrial Psychology, 2011, v. 37, n. 1, p. 118, doi. 10.4102/sajip.v37i1.940
- By:
- Publication type:
- Article
Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers.
- Published in:
- Sustainability (2071-1050), 2023, v. 15, n. 18, p. 13516, doi. 10.3390/su151813516
- By:
- Publication type:
- Article
Türkiye'de Bölgesel Ücret Farklılıklarına İlişkin Bir Durum Değerlendirmesi: İŞKUR Özel Sektör Açık İş İlanları Analizi.
- Published in:
- Çalışma ve Toplum, 2020, v. 66, n. 3, p. 1635
- By:
- Publication type:
- Article
Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 164, doi. 10.1177/1094670511401007
- By:
- Publication type:
- Article
How Leaders’ Motivation Transfers to Customer Service Representatives.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 214, doi. 10.1177/1094670510397177
- By:
- Publication type:
- Article
Mitsubishi Electric US.
- Published in:
- Elevator World, 2022, v. 70, n. 10, p. 26
- Publication type:
- Article
CUSTOMER-RELATED SOCIAL STRESSORS AND EMOTIONAL EXHAUSTION: THE MEDIATING ROLE OF SURFACE AND DEEP ACTING.
- Published in:
- Social Behavior & Personality: an international journal, 2010, v. 38, n. 10, p. 1359, doi. 10.2224/sbp.2010.38.10.1359
- By:
- Publication type:
- Article
PERSONALITY, ATTENTION TO DETAIL AND TELEPHONE MANNER.
- Published in:
- Social Behavior & Personality: an international journal, 2008, v. 36, n. 2, p. 177, doi. 10.2224/sbp.2008.36.2.177
- By:
- Publication type:
- Article
Evaluating quality neonatal care, call Centre service, tele-health and community engagement in reducing newborn morbidity and mortality in Bungoma county, Kenya.
- Published in:
- 2018
- By:
- Publication type:
- journal article
Mr. Pareto Head.
- Published in:
- 2014
- By:
- Publication type:
- Cartoon/Comic Strip
Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres.
- Published in:
- Organization Studies, 2009, v. 30, n. 11, p. 1180, doi. 10.1177/0170840609337955
- By:
- Publication type:
- Article
Hope to Despair: The Experience of Organizing Indian Call Centre Employees.
- Published in:
- Indian Journal of Industrial Relations, 2013, v. 48, n. 3, p. 471
- By:
- Publication type:
- Article