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Integrating the Kano model and IPA to measure quality of museum interpretation service: a comparison of visitors from Taiwan and Mainland China.
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- Asia Pacific Journal of Tourism Research, 2019, v. 24, n. 6, p. 483, doi. 10.1080/10941665.2019.1591474
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- Article
THE EFFECT OF GENDER AND NATIONALITY ON SERVICE QUALITY IN MALAYSIAN HIGHER EDUCATION.
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- Journal of Developing Areas, 2014, v. 48, n. 4, p. 97, doi. 10.1353/jda.2014.0076
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- Article
Impact of hotel service quality on the loyalty of customers.
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- Economic Research-Ekonomska Istrazivanja, 2016, v. 29, n. 1, p. 559, doi. 10.1080/1331677X.2016.1177465
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- Article
An Evaluation of the Effectiveness of Idle Campus Cultural Regeneration Strategies - A Case Study of Da Dong Culture and Arts Center in Kaohsiung City, Taiwan.
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- GSTF Journal of Engineering Technology, 2018, v. 5, n. 2, p. 1
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- Article
Effects of rating criteria order on the halo effect in L2 writing assessment: a many-facet Rasch measurement analysis.
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- Language Testing in Asia, 2020, v. 10, n. 1, p. N.PAG, doi. 10.1186/s40468-020-00115-0
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- Article
Library Performance Measurement: a study of Dhaka University residential hall libraries, Bangladesh.
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- Library Philosophy & Practice, 2018, p. 1
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- Article
CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY.
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- International Journal for Quality Research, 2015, v. 9, n. 2, p. 265
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- Article
Situation Analysis of Clinical Performance in Departments of Rafsanjan Dental School Based on Servqual Model in 2016- 2017Academic Year.
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- Journal of Rafsanjan University of Medical Sciences, 2017, v. 16, n. 4, p. 365
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- Article
Measuring Service Quality of Islamic Azad University of Mazandaran using SERVQUAL Model.
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- Iranian Journal of Management Studies, 2013, v. 6, n. 1, p. 101
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- Article
THE RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY AND POSITIVE WORD OF MOUTH EFFECT. THE CASE OF THE FOUR-STAR HOTEL IN FATIMA.
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- Czech Hospitality & Tourism Papers, 2014, v. 10, n. 21, p. 36
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- Article
CZYNNIKI WPŁYWAJĄCE NA SATYSFAKCJĘ PACJENTA.
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- Studia i Materialy Polskiego Stowarzyszenia Zarzadzania Wiedza / Studies & Proceedings Polish Association for Knowledge Management, 2011, n. 55, p. 265
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- Article
WOULD GENDER, EDUCATION AND AGE INFLUENCE INTERNET BANKING ADOPTION CONSTRUCTS IN JORDAN?
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- IADIS International Journal on WWW/Internet, 2015, v. 13, n. 2, p. 69
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- Article
Identification of Gaps in Service Quality in Higher Education.
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- Bulletin of Education & Research, 2017, v. 39, n. 2, p. 171
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- Article
Quality of Services Rendered by University Libraries: An Empirical Investigation.
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- Trends in Information Management, 2010, v. 6, n. 1, p. 1
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- Article
ASSESSMENT OF THE QUALITY OF SERVICE PROVIDED BY A NATIONAL REGULATORY INSTITUTION.
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- South African Journal of Industrial Engineering, 2013, v. 24, n. 1, p. 29, doi. 10.7166/24-1-647
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- Article
Quality Assessment of Libraries.
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- DESIDOC Journal of Library & Information Technology, 2010, v. 30, n. 6, p. 12, doi. 10.14429/djlit.30.672
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- Article
TOPLAM HİZMET KALİTESİNİN SERVQUAL ANALİZİ İLE ÖLÇÜMÜ: BANKACILIK SEKTÖRÜNDE BİR ARAŞTIRMA.
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- Electronic Journal of Social Sciences, 2013, v. 12, n. 44, p. 82
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- Article
The concept study of Servqual method's gap.
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- Quality & Quantity, 2012, v. 46, n. 4, p. 1239, doi. 10.1007/s11135-011-9434-0
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- Article
The establishment of a quality management system for the higher education industry.
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- Quality & Quantity, 2012, v. 46, n. 4, p. 1279, doi. 10.1007/s11135-011-9441-1
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- Article
Hospitalidade em festivais: avaliação comparada das Oktoberfest de Munique (RFA) e Blumenau (SC/Brasil).
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- Pasos: Revista de Turismo y Patrimonio Cultural, 2016, v. 14, n. 1, p. 213, doi. 10.25145/j.pasos.2016.14.014
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- Article
Evaluación de la ejecución mediante el modelo Many-Facet Rasch Measurement.
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- Psicothema, 2011, v. 23, n. 2, p. 233
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- Article
La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
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- Cuadernos de Administración, 2014, v. 30, n. 52, p. 54, doi. 10.25100/cdea.v30i52.30
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- Article
Managing quality in outsourcing of high-end services: a conceptual model.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1315, doi. 10.1080/14783363.2012.733267
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- Article
Reframing the past: A new approach in service quality assessment.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1329, doi. 10.1080/14783363.2012.733259
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- Article
A quality function deployment application using qualitative and quantitative analysis in after sales services.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1397, doi. 10.1080/14783363.2012.715797
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- Article
Measuring the quality of logistic service as an element of the logistics provider offering.
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- 2012
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- Case Study
Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 11/12, p. 1257, doi. 10.1080/14783363.2012.669551
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- Article
Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey.
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- 2012
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- Publication type:
- Case Study
Exploring the relationship between perceived electronic service quality, satisfaction, and personality: a study of Taiwan's online game industry.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 949, doi. 10.1080/14783363.2012.704287
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- Article
The utilitarian and social dual presence in Web 2.0 services.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 875, doi. 10.1080/14783363.2012.704276
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- Article
A study on mobile phone service loyalty in Taiwan.
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- Total Quality Management & Business Excellence, 2012, v. 23, n. 7/8, p. 807, doi. 10.1080/14783363.2012.661129
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- Article
Evaluation of the hotels e-services quality under the user's experience.
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- Soft Computing - A Fusion of Foundations, Methodologies & Applications, 2017, v. 21, n. 4, p. 995, doi. 10.1007/s00500-015-1832-0
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- Article
Customers' Loyalty through Healthcare Quality; Mediating Role of Customers' Commitment: A Comparative Study of Public and Private Hospitals.
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- City University Research Journal (CURJ), 2020, v. 10, n. 1, p. 27
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- Article
Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology.
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- Philippine Management Review, 2020, v. 27, p. 37
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- Article
Health service delivery in Australia: gaps and solutions.
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- Journal of General Management, 2011, v. 36, n. 3, p. 53, doi. 10.1177/030630701103600304
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- Article
EXPLAINING THE IMPACT OF SERVICE QUALITY ON IDENTITY AND BRAND PERSONALITY.
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- Polish Journal of Management Studies, 2017, v. 16, n. 2, p. 88, doi. 10.17512/pjms.2017.16.2.08
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- Article
APPLICATION OF SERVQUAL METHOD FOR EVALUATE SERVICE QUALITY OF SADERAT BANK IN URMIA, IRAN.
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- Polish Journal of Management Studies, 2015, v. 11, n. 2, p. 37
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- Article
Determinants of Effective Service Delivery: A Study of Selected Public, Private and Foreign Sector Banks in Odisha.
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- Business Perspectives & Research, 2012, p. 47, doi. 10.1177/2278533720120105
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- Article
Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL.
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- Exacta, 2013, v. 11, n. 3, p. 249, doi. 10.5585/ExactaEP.v11n3.4404
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- Article
GSM OPERATÖRLERİNDE HİZMET KALİTESİNİN SERVQUAL ÖLÇEĞİ İLE ÖLÇÜLMESİ: AFYONKARAHİSAR ÖRNEĞİ.
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- Zonguldak Karaelmas University Journal of Social Sciences, 2011, v. 7, n. 13, p. 221
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- Article
IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN.
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- Management & Marketing Journal, 2011, v. 9, n. 2, p. 343
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- Article
A Study of Gaps in Service Quality at a Leading Private Sector Commercial Bank in Greater Noida.
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- IUP Journal of Bank Management, 2013, v. 12, n. 1, p. 43
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- Article
Service Quality Satisfaction: A Comparative Cross-Sectional Study of Public and Private University Librarians in Pakistan.
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- Libri: International Journal of Libraries & Information Services, 2017, v. 67, n. 4, p. 313, doi. 10.1515/libri-2017-0011
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- Article
Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market.
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- Journal of Relationship Marketing, 2019, v. 18, n. 2, p. 146, doi. 10.1080/15332667.2018.1534066
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- Article
A study of expected and perceived service quality in Croatian and Slovenian hotel industry.
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- European Journal of Tourism Research, 2013, v. 6, n. 1, p. 36, doi. 10.54055/ejtr.v6i1.115
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- Article
QUALIDADE PERCEBIDA E EXPECTATIVAS DE BRASILEIROS E ESTRANGEIROS EM RELAÇÃO AOS EQUIPAMENTOS E SERVIÇOS TURÍSTICOS.
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- Turismo: Visão e Ação, 2011, v. 13, n. 3, p. 311
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- Article
QUALITY ASSESSMENT IN HIGHER EDUCATION USING THE SERVQUAL MODEL.
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- Management: Journal of Contemporary Management Issues, 2015, v. 20, n. 1, p. 39
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- Article
Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia.
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- Información Tecnológica, 2019, v. 30, n. 2, p. 73, doi. 10.4067/S0718-07642019000200073
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- Article
Elevate Your Strategy: Broaden your understanding of design for quick response to boost customer satisfaction.
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- Quality Progress, 2017, v. 50, n. 8, p. 30
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- Article
COMPARABILITY OF THE FACTORED DIMENSIONS OF PERSONNEL RATINGS OBTAINED UNDER TWO SETS OF INSTRUCTIONS.
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- Personnel Psychology, 1963, v. 16, n. 4, p. 335, doi. 10.1111/j.1744-6570.1963.tb01280.x
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- Article