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Title

How a Culture of Kindness Can Improve Employee Engagement and Patient Experience -- and Five Ways to Get There.

Authors

Landry, Shannon; Bisson, Kathy; Cook, Colleen; Morrison, Linda

Abstract

Aware of the evidence demonstrating how important employee engagement is to patient experience, outcomes and cost containment, leadership at Bluewater Health, Sarnia, was looking for strategic solutions to improve engagement. Work with compassion fatigue and resilience specialists suggested focusing on kindness. This article shares the hospital's experience designing and implementing their campaign -- from a core committee that empowers and encourages teams to find their own creative ways to promote kindness, through to leadership's commitment to changing organizational culture. There's even a treat cart! Bluewater Health's employee engagement solution has an aspect of fun that is fresh and innovative.

Subjects

ONTARIO; CORPORATE culture; LEADERSHIP; MOTIVATION (Psychology); PATIENT satisfaction; MANAGEMENT styles; JOB involvement

Publication

Nursing Leadership (1910-622X), 2018, Vol 31, Issue 3, p42

ISSN

1910-622X

Publication type

Academic Journal

DOI

10.12927/cjnl.2018.25678

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