Hope to Despair: The Experience of Organizing Indian Call Centre Employees.
- Published in:
- Indian Journal of Industrial Relations, 2013, v. 48, n. 3, p. 471
- By:
- Publication type:
- Article
Works matching DE "CALL center management"
Results: 60
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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres.
- Published in:
- British Journal of Industrial Relations, 2011, v. 49, p. s1, doi. 10.1111/j.1467-8543.2010.00816.x
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- Article
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Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies.
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- British Journal of Industrial Relations, 2010, v. 48, n. 2, p. 400, doi. 10.1111/j.1467-8543.2010.00789.x
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- Publication type:
- Article
4
Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres.
- Published in:
- British Journal of Industrial Relations, 2010, v. 48, n. 2, p. 375, doi. 10.1111/j.1467-8543.2010.00791.x
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- Publication type:
- Article
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Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors.
- Published in:
- International Journal of Business & Information, 2014, v. 9, n. 1, p. 61
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- Publication type:
- Article
6
Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider Meester, Mehrotra, Natarajan, and Seifert Optimal Configuration of a Service Delivery Network.
- Published in:
- Production & Operations Management, 2010, v. 19, n. 6, p. 725, doi. 10.1111/j.1937-5956.2010.01154.x
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- Publication type:
- Article
7
Permanent Pedagogy: How Post-Fordist Firms Generate Effort but Not Consent.
- Published in:
- Work & Occupations, 2015, v. 42, n. 1, p. 3, doi. 10.1177/0730888414551207
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- Publication type:
- Article
8
Multiobjective evolutionary feature selection and fuzzy classification of contact centre data.
- Published in:
- Expert Systems, 2019, v. 36, n. 3, p. N.PAG, doi. 10.1111/exsy.12375
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- Publication type:
- Article
9
Computational Models of Miscommunication Phenomena.
- Published in:
- Topics in Cognitive Science, 2018, v. 10, n. 2, p. 425, doi. 10.1111/tops.12324
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- Publication type:
- Article
10
Cornered by conning: agents' experiences of closure of a call centre in India.
- Published in:
- International Journal of Human Resource Management, 2012, v. 23, n. 5, p. 1019, doi. 10.1080/09585192.2012.651336
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- Publication type:
- Article
11
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
- Published in:
- Management Science, 2010, v. 56, n. 7, p. 1093, doi. 10.1287/mnsc.1100.1173
- Publication type:
- Article
12
Management Insights.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. iv, doi. 10.1287/mnsc.1080.0857
- Publication type:
- Article
13
Analysis of the Impact of Team-Based Organizations in Call Center Management.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 400, doi. 10.1287/mnsc.1070.0822
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- Publication type:
- Article
14
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 384, doi. 10.1287/mnsc.1070.0818
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- Publication type:
- Article
15
Call Center Outsourcing: Coordinating Staffing Level and Service Quality.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 369, doi. 10.1287/mnsc.1070.0820
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- Publication type:
- Article
16
Call Center Outsourcing Contract Analysis and Choice.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 354, doi. 10.1287/mnsc.1070.0823
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- Publication type:
- Article
17
An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 339, doi. 10.1287/mnsc.1070.0819
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- Publication type:
- Article
18
Staffing of Time-Varying Queues to Achieve Time-Stable Performance.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 324, doi. 10.1287/mnsc.1070.0821
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- Publication type:
- Article
19
Staffing Multiskill Call Centers via Linear Programming and Simulation.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 310, doi. 10.1287/mnsc.1070.0824
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- Publication type:
- Article
20
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 295, doi. 10.1287/mnsc.1070.0774
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- Publication type:
- Article
21
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 279, doi. 10.1287/mnsc.1070.0825
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- Publication type:
- Article
22
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 253, doi. 10.1287/mnsc.1070.0786
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- Publication type:
- Article
23
Service-Level Agreements in Call Centers: Perils and Prescriptions.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 238, doi. 10.1287/mnsc.1070.0777
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- Publication type:
- Article
24
Introduction to the Special Issue on Call Center Management.
- Published in:
- Management Science, 2008, v. 54, n. 2, p. 237, doi. 10.1287/mnsc.1080.0855
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- Publication type:
- Article
25
Call-Center Labor Cross-Training: It's a Small World After All.
- Published in:
- Management Science, 2007, v. 53, n. 7, p. 1102, doi. 10.1287/mnsc.1060.0621
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- Publication type:
- Article
26
A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS.
- Published in:
- Probability in the Engineering & Informational Sciences, 2009, v. 23, n. 2, p. 231, doi. 10.1017/S0269964809000151
- Publication type:
- Article
27
THE INDIAN CALL CENTER EXPERIENCE.
- Published in:
- Journal of Business Communication, 2008, v. 45, n. 1, p. 31, doi. 10.1177/0021943607309348
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- Publication type:
- Article
28
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2014, v. 16, n. 2, p. 220, doi. 10.1287/msom.2013.0463
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- Publication type:
- Article
29
Organizational and regional influences on the adoption of high-involvement human resource systems in China: evidence from service establishments.
- Published in:
- International Journal of Human Resource Management, 2016, v. 27, n. 18, p. 2058, doi. 10.1080/09585192.2016.1164220
- By:
- Publication type:
- Article
30
SHIFT SCHEDULING WITH OPTIMIZED SERVICE LEVELS AND EMPLOYEE SATISFACTION.
- Published in:
- Mathematical Scientist, 2011, v. 36, n. 2, p. 89
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- Publication type:
- Article
31
Customer service call centers: managing rapid personnel changes.
- Published in:
- Human Systems Management, 2001, v. 20, n. 2, p. 123, doi. 10.3233/hsm-2001-20205
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- Article
32
ÇAĞRI MERKEZİ MÜŞTERİ TEMSİLCİSİNİN İMAJININ MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ROLÜ.
- Published in:
- Gumushane Universty Electronic Journal of the Faculty of Communication / Gümüshane Üniversitesi Iletisim Fakültesi Elektronik Dergisi, 2017, v. 5, n. 1, p. 118, doi. 10.19145/gumuscomm.291783
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- Publication type:
- Article
33
Effect of perceived conflict among multiple performance goals and goal difficulty on task performance.
- Published in:
- Accounting & Finance, 2007, v. 47, n. 2, p. 221, doi. 10.1111/j.1467-629X.2007.00215.x
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- Publication type:
- Article
34
Rate-Based Daily Arrival Process Models with Application to Call Centers.
- Published in:
- Operations Research, 2016, v. 64, n. 2, p. 510, doi. 10.1287/opre.2016.1484
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- Publication type:
- Article
35
Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers.
- Published in:
- Quality & Reliability Engineering International, 2016, v. 32, n. 8, p. 2813, doi. 10.1002/qre.1966
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- Publication type:
- Article
36
A study on call/contact centers' inbound and outbound management process.
- Published in:
- South Asian Journal of Management Sciences, 2016, v. 10, n. 2, p. 1, doi. 10.21621/sajms2016102.01
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- Publication type:
- Article
37
Exploring employee retention and intention to leave within a call centre.
- Published in:
- South African Journal of Human Resource Management, 2018, v. 16, n. 1, p. N.PAG, doi. 10.4102/sajhrm.v16i0.905
- By:
- Publication type:
- Article
38
The efficiency and quality dilemma: What drives South African call centre management performance indicators?
- Published in:
- South African Journal of Human Resource Management, 2011, v. 9, n. 1, p. 55, doi. 10.4102/sajhrm.v27i4.331
- By:
- Publication type:
- Article
39
A LIGHT-TRAFFIC APPROXIMATION FOR SINGLE-CLASS DEPARTURE PROCESS FROM MULTI-CLASS QUEUES.
- Published in:
- Management Science, 1988, v. 34, n. 11, p. 1333, doi. 10.1287/mnsc.34.11.1333
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- Publication type:
- Article
40
APPROXIMATING THE EQUILIBRIUM BEHAVIOR OF MULTI-SERVER LOSS SYSTEMS.
- Published in:
- Management Science, 1985, v. 31, n. 2, p. 235, doi. 10.1287/mnsc.31.2.235
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- Publication type:
- Article
41
Designing a Call Center with Impatient Customers.
- Published in:
- Manufacturing & Service Operations Management (M&SOM), 2002, v. 4, n. 3, p. 208, doi. 10.1287/msom.4.3.208.7753
- By:
- Publication type:
- Article
42
MODELLING FOR EVALUATIONS OF CALL CENTER FOR PUBLIC TRAFFIC AND TRANSPORT SYSTEMS.
- Published in:
- Technological & Economic Development of Economy, 2011, v. 17, n. 1, p. 116, doi. 10.3846/13928619.2011.554023
- Publication type:
- Article
43
Collective Bargaining and High-Involvement Management in Comparative Perspective: Evidence from U.S. and German Call Centers.
- Published in:
- Industrial Relations, 2008, v. 47, n. 2, p. 284, doi. 10.1111/j.1468-232X.2008.00521.x
- By:
- Publication type:
- Article
44
Managing identity and resistance : Making critical sense of call centre management.
- Published in:
- Gestion 2000, 2008, v. 25, n. 6, p. 57
- By:
- Publication type:
- Article
45
To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers.
- Published in:
- Journal of the American Statistical Association, 2018, v. 113, n. 524, p. 1503, doi. 10.1080/01621459.2018.1423985
- By:
- Publication type:
- Article
46
Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data.
- Published in:
- Journal of the American Statistical Association, 2007, v. 102, n. 480, p. 1185, doi. 10.1198/016214506000001455
- By:
- Publication type:
- Article
47
Stealing Time: The Temporal Regulation of Labor in Neoliberal and Post-Fordist Work Regime.
- Published in:
- Democratic Communiqué, 2007, v. 21, n. 2, p. 40
- By:
- Publication type:
- Article
48
A Call for Change in the Call Center.
- Published in:
- Journal of Organizational & End User Computing, 2008, v. 20, n. 1, p. 64, doi. 10.4018/joeuc.2008010105
- By:
- Publication type:
- Article
49
Trin-Trin: Who's Calling? A Pin-Based Dynamic Call Graph Extraction Framework.
- Published in:
- International Journal of Parallel Programming, 2012, v. 40, n. 4, p. 410, doi. 10.1007/s10766-012-0193-x
- By:
- Publication type:
- Article
50
Applying (im)politeness and facework research to professional settings: An introduction.
- Published in:
- Journal of Politeness Research: Language, Behavior, Culture, 2018, v. 14, n. 2, p. 167, doi. 10.1515/pr-2018-0015
- By:
- Publication type:
- Article