Results
Title

Standardizing Chemotherapy Education to Improve Patient Satisfaction at an Ambulatory Oncology Center.

Authors

Muratore, Lindsay; Aquino, Carla S.; Reimer, Teresa

Abstract

This quality improvement project implemented a standardized chemotherapy class for newly diagnosed patients receiving oncology care at an urban ambulatory oncology center. Results showed high scores on patient satisfaction questions derived from the Consumer Assessment of Healthcare Providers and Systems Cancer Care Survey, increased scores postimplementation on three patient satisfaction measures from data sourced from Press Ganey, and positive nurse satisfaction feedback.

Subjects

PATIENT education; NURSES; CANCER treatment; NURSE-patient relationships; SCALE analysis (Psychology); HOSPITAL nursing staff; CONFIDENCE; DESCRIPTIVE statistics; CANCER chemotherapy; JOB satisfaction; SURVEYS; RESEARCH methodology; TRUST; PATIENT satisfaction; CLINICS; QUALITY assurance; SELF advocacy; SPECIALTY hospitals

Publication

Clinical Journal of Oncology Nursing, 2024, Vol 28, Issue 5, p457

ISSN

1092-1095

Publication type

Academic Journal

DOI

10.1188/24.CJON.457-462