Works matching IS 23294884 AND DT 2024 AND VI 61 AND IP 1

Results: 8

Book Review: Social Media Marketing for Business: Scaling an Integrated Social Media Strategy Across Your Organization by Jenkins, A.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 181, doi. 10.1177/23294884231208352

By:

Wu, Chenghui;
Su, Yueyang

Publication type:

Article

Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 115, doi. 10.1177/23294884231201142

By:

Elektra Van Herck, Rebecca;
Vangehuchten, Lieve

Publication type:

Article

"We're Not Proud of the Cases We've Been Involved in": Crisis Resolution on Facebook Using Conversational Human Voice.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 70, doi. 10.1177/23294884231200861

By:

Holmgreen, Lise-Lotte

Publication type:

Article

(Im)personalization in German and English Negative Online Reviews: Contrasts, Comparisons, and Cognitive Implications.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 39, doi. 10.1177/23294884231200249

By:

Fastrich, Bridgit

Publication type:

Article

"Doesn't Really Answer My Question. . .": Exploring Customer Service Interactions on Twitter.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 92, doi. 10.1177/23294884231200247

By:

Lutzky, Ursula

Publication type:

Article

Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 148, doi. 10.1177/23294884231200245

By:

Baker, Matthew J.;
Hashimoto, Brett

Publication type:

Article

Calming the Storm: How Non-Negative Messages From Fellow Consumers Can Dispel Negativity in a Social Media Firestorm.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 18, doi. 10.1177/23294884231200244

By:

Widdershoven, Svenja;
Pluymaekers, Mark;
Zourrig, Haithem;
Sinclair, Paul;
Bloemer, Josée M. M.

Publication type:

Article

Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches.

Published in:

International Journal of Business Communication, 2024, v. 61, n. 1, p. 3, doi. 10.1177/23294884231199740

By:

Ruytenbeek, Nicolas;
Decock, Sofie

Publication type:

Article