Editorial: Automating Service.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 3, doi. 10.1177/109467059921001
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 1999 AND VI 2 AND IP 1
Results: 8
1
2
The Impact of Long-Term Client Relationships on the Performance of Business Service Firms.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 4, doi. 10.1177/109467059921002
- By:
- Publication type:
- Article
3
To Sell or Not to Sell: Determining the Trade-offs Between Service and Sales in Retail Banking Phone Centers.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 19, doi. 10.1177/109467059921003
- By:
- Publication type:
- Article
4
Combining Service and Sales at the Point of Customer Contact: A Retail Banking Example.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 34, doi. 10.1177/109467059921004
- By:
- Publication type:
- Article
5
Role Stress in After-Sales Service Management.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 50, doi. 10.1177/109467059921005
- By:
- Publication type:
- Article
6
Switching Processes in Customer Relationships.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 68, doi. 10.1177/109467059921006
- By:
- Publication type:
- Article
7
Comparing Service Delivery to What Might Have Been: Behavioral Responses to Regret and Disappointment.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 86, doi. 10.1177/109467059921007
- By:
- Publication type:
- Article
8
The Advertising of Services: Meeting the Challenge of Intangibility.
- Published in:
- Journal of Service Research, 1999, v. 2, n. 1, p. 98, doi. 10.1177/109467059921008
- By:
- Publication type:
- Article