EDITORIAL: Practitioner Articles in JSR.
- Published in:
- 1999
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 1999 AND VI 1 AND IP 4
Results: 7
1
2
Measuring the Efficiency of Service Delivery Processes: An Application to Retail Banking.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 300, doi. 10.1177/109467059914002
- By:
- Publication type:
- Article
3
Selling With "Satisfaction Guaranteed".
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 313, doi. 10.1177/109467059914003
- By:
- Publication type:
- Article
4
What Drives Customer Loyalty With Complaint Resolution?
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 324, doi. 10.1177/109467059914004
- By:
- Publication type:
- Article
5
The Influence of Preencounter Affect on Satisfaction With an Anxiety-Provoking Service Encounter.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 333, doi. 10.1177/109467059914005
- By:
- Publication type:
- Article
6
Regaining Service Customers: Costs and Benefits of Regain Management.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 347, doi. 10.1177/109467059914006
- By:
- Publication type:
- Article
7
The Antecedents of Customer Loyalty: An Empirical Investigation of the Role of Personal and Situational Aspects on Repurchase Decisions.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 4, p. 362, doi. 10.1177/109467059914007
- By:
- Publication type:
- Article