Cultural Influences on Service Quality Expectations.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 178, doi. 10.1177/109467059800100207
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 1998 AND VI 1 AND IP 2
Results: 7
1
2
Growth through Product-Sharing Services.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 167, doi. 10.1177/109467059800100206
- By:
- Publication type:
- Article
3
The Strategic Levers of Yield Management.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 156, doi. 10.1177/109467059800100205
- By:
- Publication type:
- Article
4
Managing Dissatisfaction: How to Decrease Customer Opportunism by Partial Refunds.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 140, doi. 10.1177/109467059800100204
- By:
- Publication type:
- Article
5
Customer Heterogeneity in Service Management.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 129, doi. 10.1177/109467059800100203
- By:
- Publication type:
- Article
6
Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 108, doi. 10.1177/109467059800100202
- By:
- Publication type:
- Article
7
What Is the Domain of Service Research?
- Published in:
- Journal of Service Research, 1998, v. 1, n. 2, p. 1, doi. 10.1177/109467059800100201
- By:
- Publication type:
- Article