Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review.
- Published in:
- 2021
- By:
- Publication type:
- Literature Review
Works matching IS 10946705 AND DT 2021 AND VI 24 AND IP 2
Results: 10
1
2
Enacting Service Work in a Changing World: Time for a Dialogue.
- Published in:
- 2021
- By:
- Publication type:
- Editorial
3
High-Quality Qualitative Research: Getting Into Gear.
- Published in:
- 2021
- By:
- Publication type:
- Editorial
4
The Role of Frontline Employees' Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 269, doi. 10.1177/1094670520958070
- By:
- Publication type:
- Article
5
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 168, doi. 10.1177/1094670520952537
- By:
- Publication type:
- Article
6
Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 206, doi. 10.1177/1094670520933683
- By:
- Publication type:
- Article
7
Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 187, doi. 10.1177/1094670520933676
- By:
- Publication type:
- Article
8
Enacting Professional Service Work in Times of Digitalization and Potential Disruption.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 249, doi. 10.1177/1094670520916801
- By:
- Publication type:
- Article
9
Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers' Sensitivity to Employee Display Authenticity.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 284, doi. 10.1177/1094670520904417
- By:
- Publication type:
- Article
10
Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees' Emotional Turmoil?
- Published in:
- Journal of Service Research, 2021, v. 24, n. 2, p. 301, doi. 10.1177/1094670519883949
- By:
- Publication type:
- Article