Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions.
- Published in:
- 2022
- By:
- Publication type:
- Literature Review
Works matching IS 10946705 AND DT 2022 AND VI 25 AND IP 3
Results: 8
1
2
A Cross-National Service Strategy to Manage Product Returns: E-Tailers' Return Policies and the Legitimating Role of the Institutional Environment.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 402, doi. 10.1177/1094670521989440
- By:
- Publication type:
- Article
3
The Service-Profit Chain: Reflections, Revisions, and Reimaginations.
- Published in:
- 2022
- By:
- Publication type:
- Literature Review
4
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees' Service Delivery.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 478, doi. 10.1177/10946705211049098
- By:
- Publication type:
- Article
5
Building Reflexivity Using Service Design Methods.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 371, doi. 10.1177/10946705211035004
- By:
- Publication type:
- Article
6
Consumer Job Journeys.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 347, doi. 10.1177/10946705211032501
- By:
- Publication type:
- Article
7
Contract Length Determination in the B2B Service Industry: Role of Economic Factors, Business Relationship, and Learning.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 422, doi. 10.1177/10946705211032500
- By:
- Publication type:
- Article
8
Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels.
- Published in:
- Journal of Service Research, 2022, v. 25, n. 3, p. 390, doi. 10.1177/10946705211022841
- By:
- Publication type:
- Article