Service Research Priorities: Managing and Delivering Service in Turbulent Times.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 329, doi. 10.1177/10946705211021915
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2021 AND VI 24 AND IP 3
Results: 8
1
2
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 354, doi. 10.1177/1094670520978798
- By:
- Publication type:
- Article
3
Revisiting the Age Construct: Implications for Service Research.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 372, doi. 10.1177/1094670520975138
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- Publication type:
- Article
4
When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 435, doi. 10.1177/1094670520967994
- By:
- Publication type:
- Article
5
Employee Reactions to Preservice Tips and Compliments.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 421, doi. 10.1177/1094670520960231
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- Publication type:
- Article
6
Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence.
- Published in:
- 2021
- By:
- Publication type:
- Editorial
7
Assessing the Effects of Service Variability on Consumer Confidence and Behavior.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 405, doi. 10.1177/1094670520952145
- By:
- Publication type:
- Article
8
Do Customer Discounts Affect Frontline Employees?
- Published in:
- Journal of Service Research, 2021, v. 24, n. 3, p. 390, doi. 10.1177/1094670520933694
- By:
- Publication type:
- Article