The Future of B2B Customer Solutions in a Post-COVID-19 Economy: Managerial Issues and an Agenda for Academic Inquiry.
- Published in:
- 2020
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 2020 AND VI 23 AND IP 4
Results: 8
1
2
Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues.
- Published in:
- 2020
- By:
- Publication type:
- Literature Review
3
Service Safety in the Pandemic Age.
- Published in:
- 2020
- By:
- Publication type:
- Editorial
4
Don't Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks.
- Published in:
- 2020
- By:
- Publication type:
- Editorial
5
The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 4, p. 504, doi. 10.1177/1094670520929095
- By:
- Publication type:
- Article
6
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 4, p. 433, doi. 10.1177/1094670520928390
- By:
- Publication type:
- Article
7
Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 4, p. 476, doi. 10.1177/1094670520920354
- By:
- Publication type:
- Article
8
Channel Habits and the Development of Successful Customer-Firm Relationships in Services.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 4, p. 456, doi. 10.1177/1094670520916791
- By:
- Publication type:
- Article