A Meta-Analysis of Frontline Employees' Role Behavior and the Moderating Effects of National Culture.
- Published in:
- 2020
- By:
- Publication type:
- Literature Review
Works matching IS 10946705 AND DT 2020 AND VI 23 AND IP 3
Results: 7
1
2
Access-Based Services as Substitutes for Material Possessions: The Role of Psychological Ownership.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 368, doi. 10.1177/1094670520907691
- By:
- Publication type:
- Article
3
What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance?
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 281, doi. 10.1177/1094670520904424
- By:
- Publication type:
- Article
4
Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 353, doi. 10.1177/1094670520904408
- By:
- Publication type:
- Article
5
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 299, doi. 10.1177/1094670519899161
- By:
- Publication type:
- Article
6
Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 337, doi. 10.1177/1094670519898521
- By:
- Publication type:
- Article
7
Pricing Metrics and the Importance of Minimum and Billing Increments.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 3, p. 321, doi. 10.1177/1094670519895581
- By:
- Publication type:
- Article