Service Innovation: A New Conceptualization and Path Forward.
- Published in:
- 2020
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 2020 AND VI 23 AND IP 2
Results: 8
1
2
Customer Advocacy: A Distinctive Form of Word of Mouth.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 139, doi. 10.1177/1094670519900541
- By:
- Publication type:
- Article
3
Ethical Climate at the Frontline: A Meta-Analytic Evaluation.
- Published in:
- 2020
- By:
- Publication type:
- Literature Review
4
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 156, doi. 10.1177/1094670519894643
- By:
- Publication type:
- Article
5
The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 229, doi. 10.1177/1094670519894642
- By:
- Publication type:
- Article
6
Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 211, doi. 10.1177/1094670519882495
- By:
- Publication type:
- Article
7
Customer Ethnic Bias in Service Encounters.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 194, doi. 10.1177/1094670519878883
- By:
- Publication type:
- Article
8
Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence.
- Published in:
- Journal of Service Research, 2020, v. 23, n. 2, p. 174, doi. 10.1177/1094670519856119
- By:
- Publication type:
- Article