Selling Painful Yet Pleasurable Service Offerings: An Examination of Hedonic Appeals.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 336, doi. 10.1177/1094670518770044
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- Publication type:
- Article
Works matching IS 10946705 AND DT 2018 AND VI 21 AND IP 3
Results: 7
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2
Diversification, Branding, and Performance of Professional Service Firms.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 353, doi. 10.1177/1094670518755315
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- Publication type:
- Article
3
Shifting the Blame: How Surcharge Pricing Influences Blame Attributions for a Service Price Increase.
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- Journal of Service Research, 2018, v. 21, n. 3, p. 302, doi. 10.1177/1094670518755314
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- Publication type:
- Article
4
The Effect of a Service Provider's Competitive Market Position on Churn Among Flat-Rate Customers.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 319, doi. 10.1177/1094670517752458
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- Publication type:
- Article
5
How Consumers Assess Free E-Services: The Role of Benefit-Inflation and Cost-Deflation Effects.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 267, doi. 10.1177/1094670517746779
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- Publication type:
- Article
6
The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 365, doi. 10.1177/1094670517746778
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- Publication type:
- Article
7
Archetypes of Service Innovation: Implications for Value Cocreation.
- Published in:
- Journal of Service Research, 2018, v. 21, n. 3, p. 284, doi. 10.1177/1094670517746776
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- Publication type:
- Article