Works matching IS 10946705 AND DT 2017 AND VI 20 AND IP 3

Results: 7

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 259, doi. 10.1177/1094670517706159

By:

Chan, Kimmy Wa;
Gong, Taeshik;
Zhang, Ruixue;
Zhou, Mingjian

Publication type:

Article

Driver Configurations for Successful Service Infusion.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 275, doi. 10.1177/1094670517706160

By:

Forkmann, Sebastian;
Henneberg, Stephan C.;
Witell, Lars;
Kindström, Daniel

Publication type:

Article

NPS and Online WOM.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 322, doi. 10.1177/1094670517696965

By:

Raassens, Néomie;
Haans, Hans

Publication type:

Article

Tell Us Again, How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 292, doi. 10.1177/1094670517690026

By:

Flynn, Andrea Godfrey;
Salisbury, Linda Court;
Seiders, Kathleen

Publication type:

Article

When Service Customers Do Not Consume in Isolation.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 223, doi. 10.1177/1094670517690025

By:

Colm, Laura;
Ordanini, Andrea;
Parasuraman, A.

Publication type:

Article

The MINDS Method.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 240, doi. 10.1177/1094670516680033

By:

Grenha Teixeira, Jorge;
Patrício, Lia;
Huang, Ko-Hsun;
Fisk, Raymond P.;
Nóbrega, Leonel;
Constantine, Larry

Publication type:

Article

Unraveling the Customer Education Paradox.

Published in:

Journal of Service Research, 2017, v. 20, n. 3, p. 306, doi. 10.1177/1094670517691847

By:

Bell, Simon J.;
Auh, Seigyoung;
Eisingerich, Andreas B.

Publication type:

Article