Works matching IS 10946705 AND DT 2017 AND VI 20 AND IP 1

Results: 8

List of Reviewers for the Special Issue of the Journal of Service Research.

Published in:: Journal of Service Research, 2017, v. 20, n. 1, p. 100, doi. 10.1177/1094670516681379
Publication type:: Article

The Emergent Field of Organizational Frontlines.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 3, doi. 10.1177/1094670516681513

By:

Singh, Jagdip;
Brady, Michael;
Arnold, Todd;
Brown, Tom

Publication type:

Article

The Future of Frontline Research.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 91, doi. 10.1177/1094670516679275

By:

Rafaeli, Anat;
Altman, Daniel;
Gremler, Dwayne D.;
Huang, Ming-Hui;
Grewal, Dhruv;
Iyer, Bala;
Parasuraman, A.;
de Ruyter, Ko

Publication type:

Article

The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 59, doi. 10.1177/1094670516679274

By:

Rapp, Adam A.;
Bachrach, Daniel G.;
Flaherty, Karen E.;
Hughes, Douglas E.;
Voorhees, Clay M.;
Sharma, Arun

Publication type:

Article

Getting Smart.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 29, doi. 10.1177/1094670516679273

By:

Marinova, Detelina;
de Ruyter, Ko;
Huang, Ming-Hui;
Meuter, Matthew L.;
Challagalla, Goutam

Publication type:

Article

Domo Arigato Mr. Roboto.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 43, doi. 10.1177/1094670516679272

By:

van Doorn, Jenny;
Mende, Martin;
Noble, Stephanie M.;
Hulland, John;
Ostrom, Amy L.;
Grewal, Dhruv;
Petersen, J. Andrew

Publication type:

Article

Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 12, doi. 10.1177/1094670516679271

By:

Lam, Son K.;
Sleep, Stefan;
Hennig-Thurau, Thorsten;
Sridhar, Shrihari;
Saboo, Alok R.

Publication type:

Article

Emotional Convergence in Service Relationships.

Published in:

Journal of Service Research, 2017, v. 20, n. 1, p. 76, doi. 10.1177/1094670516675405

By:

Zablah, Alex R.;
Sirianni, Nancy J.;
Beatty, Sharon E.;
Korschun, Daniel;
Gremler, Dwayne D.

Publication type:

Article